Role Summary

We are seeking a detail-oriented professional to support campus operations, ensuring process compliance, operational efficiency, and smooth stakeholder coordination.

Key Responsibilities & Outcomes

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Operations & Compliance:

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Ensure 100% adherence to operational processes, SOPs, and hygiene standards

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Performance Management:

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Track operational metrics and KPIs; identify gaps and drive timely corrective actions

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Customer Experience:

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Maintain CSAT score of 4+ through prompt issue resolution and consistent service quality

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Stakeholder Coordination:

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Manage relationships with internal teams, clients, and vendors for seamless execution

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Audit Excellence:

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Ensure hostel audit scores consistently exceed 90% through robust on-ground control

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Initiatives & Projects:

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Support and execute initiatives to improve efficiency, engagement, and business outcomes

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Community Engagement:

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Drive participation in community initiatives to enhance campus experience

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Data & Reporting:

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Maintain accurate data tracking and reporting to support decision-making

Eligibility & Skills

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Bachelor’s degree in Business Administration, Operations, or related field

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Prior experience in operations coordination or similar role preferred

📌 Associate Customer Experience Manager - Udupi location
🏢 Important Group
📍 Udupi