Experience: Freshers and experienced candidates can apply
Shifts: Rotational shifts for males; morning shifts for females
Work Location: Noida
Job Overview
We are hiring Customer Support Executives for the E-Commerce process. The role involves assisting customers with order-related queries, delivery updates, returns, refunds, cancellations, and other shopping-related concerns through customer support channels.
Roles & Responsibilities
* Handle customer queries related to online orders and purchases.
* Provide updates on order status, shipment tracking, and delivery delays.
* Assist customers with order cancellations, returns, and refund-related queries.
* Resolve concerns regarding missing, damaged, or incorrect products.
* Address payment failures and transaction-related issues.
* Coordinate with the relevant teams to resolve customer complaints.
* Maintain accurate customer interaction records in the system.
* Follow company policies and meet productivity and quality targets.
* Ensure professional communication and customer satisfaction.
Eligibility Criteria
* Minimum qualification: 12th pass.
* Freshers are welcome to apply.
* Positive communication and customer-handling skills.
* Basic computer knowledge.
* Willingness to work from the office and adhere to the assigned shift schedule.
* Immediate joiners preferred.
Interview & Application Details
Interview Mode: Virtual
Joining: Immediate
Interested candidates: Share your updated CV with Suhani HR at (phone hidden) to schedule your interview.