Key Responsibilities

*JOB IS IN A FREIGHT FORWARDING AND LOGISTICS COMPANY.*

Key Responsibilities

- Handle incoming customer enquiries through calls, emails, and other communication channels.
- Understand customer requirements and provide suitable Air Freight, Sea Freight, Customs Clearance, and Warehousing solutions.
- Prepare and share freight quotations, coordinate with the pricing team, and follow up with customers on submitted quotations.
- Coordinate with customers and internal departments to ensure smooth shipment execution.
- Respond to customer queries regarding freight rates, shipment status, documentation, and operational requirements.
- Follow up with existing customers to generate repeat business and maintain robust customer relationships.
- Coordinate with overseas agents, airlines, shipping lines, and internal teams wherever required.
- Maintain records of customer enquiries, quotations, follow-ups, and confirmed shipments.
- Identify potential business opportunities from incoming enquiries and convert them into confirmed shipments.

Education

- Minimum Graduate.
- A degree in Commerce, Business, Marketing, Logistics, International Trade,



or a related field is preferred.

Experience

- Prior experience in customer service, inside sales, freight forwarding, logistics, or shipping is preferred.
- Experience in handling customer enquiries, quotations, and shipment coordination will be an advantage.
- Fresh graduates with good communication skills and a willingness to learn may also be considered.

Other Skills

- Excellent written and spoken English.
- Strong communication, customer-handling, and coordination skills.
- Basic understanding of freight forwarding, Incoterms, and shipping processes.
- Proficiency in MS Office, Excel, and email communication.
- Good follow-up, organisational, and problem-solving skills.

Location & Commute

- Candidates should preferably reside near IGI Airport, New Delhi, or nearby areas with convenient access to the office.
- The nearest metro station to the office is Dwarka Sector 8 Metro Station.

Benefits

- Provident Fund (PF) facility.
- Other applicable employee benefits as per company policy.

Perks and benefits

Provident fund

📌 Inside Sales Executive (New Delhi)
🏢 CMG Worldwide
📍 New Delhi