- Customer Support Executive – Order & Delivery CoordinationAbout the roleWe’re looking for a Customer Support Executive to take over once the sales team confirms an order. You’ll be the customer’s main point of contact for production and delivery. After delivery, you’ll coordinate any service or repair requests and follow up until they’re resolved. Key responsibilitiesReview confirmed orders with the sales team and follow up with customers on pending details, including fabric, colour, and finish selections.
- Confirm the customer’s selections and share them with the factory so production can proceed with the correct details.
- Follow up regularly with the factory on production progress, expected completion dates, and any delays.
- Answer customer calls and messages about order status. Share updates proactively when production or delivery timelines change.
- Coordinate dispatch and delivery with the factory, logistics team, and customer. Confirm when the order has been delivered.
- Record complaints and repair requests, coordinate with the service team, and keep customers informed until each issue is resolved.
- Maintain an up-to-date record of orders, customer approvals, delivery dates, and open service requests.