Key Responsibilities

- Client Greeting & Rapport: Welcome visitors warmly, set a luxury/welcoming atmosphere, and smoothly route customers to appropriate counters or sales executives.
- Database & Profile Management: Record and update client contact details, purchase history, family milestones (birthdays, anniversaries), and specific jewellery preferences in the CRM system.
- Outbound Engagement & Follow-Ups:
- Make courtesy or phone calls and send personalised Whats App, SMS, or email campaigns regarding recent collections, festive launches (e.g., Akshaya Tritiya, Dhanteras), and ongoing gold/diamond schemes.
- Follow up on pending inquiries, custom orders, repair tracking, and repeat-purchase opportunities.
- Grievance & Service Handling: Address customer feedback, repair requests, and after-sales service inquiries with empathy and prompt coordination.
- Cross-Team Coordination: Work closely with the sales floor, billing desk, and workshop/karigar teams to ensure smooth order fulfilment, sizing adjustments, and delivery.
- Event & Loyalty Support: Assist in organising in-store VIP previews, loyalty/savings scheme enrolments, and client retention campaigns.

📌 Client Service Executive (Hyderabad)
🏢 Alankrith Jewellers
📍 Hyderabad