Aqua Pure Plus is looking for a dedicated, organized and customer-focused Service Coordinator to manage customer service requests, coordinate with Service Engineers and ensure timely resolution of customer complaints.

The ideal candidate should have excellent communication skills, strong follow-up abilities and a commitment to customer satisfaction.

- Key ResponsibilitiesHandle incoming customer service calls, complaints and WhatsApp enquiries.
- Schedule installation, maintenance and repair appointments.
- Assign daily service calls to Service Engineers based on location and availability.
- Coordinate with engineers to ensure timely completion of service requests.
- Follow up with customers on pending complaints and service appointments.
- Manage Annual Maintenance Contract (AMC) renewals and service reminders.
- Maintain customer service records and update CRM regularly.
- Coordinate with the spare parts and material management teams.
- Collect customer feedback after service completion.
- Encourage satisfied customers to provide Google Reviews and testimonials voluntarily.
- Identify opportunities for AMC renewals, referrals and additional service requirements.
- Prepare daily service reports and communicate unresolved issues to management.
- Daily Performance Targets15 customer service calls per day.
- 300 service calls per month.




- Ensure all assigned complaints receive timely follow-up.
- Maintain accurate daily CRM updates.
- Coordinate with Service Engineers to achieve their daily service targets.
- Follow up on pending AMC renewals and customer payments.
- Support customer satisfaction and service quality targets.
- Candidate Requirements1–3 years of experience in Service Coordination, Customer Support, Telecalling or Service Operations preferred.
- Good communication skills in Tamil and English.
- Basic computer knowledge, MS Excel and CRM software.
- Robust problem-solving and customer-handling skills.
- Ability to manage multiple service appointments.
- Good coordination, planning and time-management skills.
- Experience in RO Water Purifiers, Water Softeners, Home Appliances or Service Industries is an advantage.
- Employee BenefitsFixed Salary + Performance Incentives.
- Professional Training.
- Career Growth Opportunities.
- Supportive Working Environment.
- Long-Term Career Development.

About Aqua Pure PlusAqua Pure Plus is an established water treatment company with 27+ years of industry experience, providing Water Softeners, RO Water Purifiers and advanced Water Treatment Solutions.

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📌 Customer Relationship Manager (Chennai)
🏢 AQUA PURE PLUS
📍 Chennai