- Handle incoming customer calls and assist customers with their queries.
- Understand customer concerns and provide appropriate resolutions.
- Share accurate information regarding products, services, and processes.
- Ensure a smooth and positive customer experience through effective communication.
- Handle customer complaints professionally and resolve issues within the defined timelines.
- Maintain proper records of customer interactions in the system.
- Follow up on pending customer queries whenever required.
- Escalate complex issues to the concerned department.
- Maintain call quality and achieve assigned performance targets.