Receptionist – Job DescriptionPosition SummaryThe Receptionist is the first point of contact for all members and visitors at Delta Fitness Gym. The role requires excellent communication skills, a professional appearance, and the ability to provide outstanding customer service while managing front desk operations efficiently.

- Key ResponsibilitiesFront Desk ManagementWelcome members and visitors with a friendly and professional attitude.
- Handle member check-ins and visitor registrations.
- Answer phone calls, WhatsApp inquiries, emails, and social media messages professionally.
- Provide accurate information regarding memberships, facilities, classes, and gym policies.
- Membership Sales & SupportExplain membership plans, offers, and promotions to prospective clients.
- Assist with membership registration, renewals, upgrades, and cancellations.
- Follow up with leads and inactive members to encourage enrollment or renewal.
- Maintain accurate member records in the gym management system.
- Administrative DutiesMaintain daily attendance records of members.
- Handle billing, invoices, receipts, and payment collection.
- Prepare daily cash collection and payment reports.
- Keep reception documents, forms, and files organized.
- Schedule appointments for personal training, fitness assessments, and classes.
- Customer ServiceResolve member queries and complaints professionally.
- Ensure every member receives prompt and courteous service.
- Coordinate with trainers and management to address member concerns.
- Promote a positive and welcoming gym workplace.
- Facility ResponsibilitiesEnsure the reception area remains clean, organized, and presentable.
- Monitor visitor access and maintain security procedures.
- Inform management about maintenance or cleanliness issues.




- Marketing SupportAssist in promoting gym events, fitness challenges, and special offers.
- Encourage members to leave Google reviews and referrals.
- Capture member inquiries and maintain a follow-up database.
- Required QualificationsMinimum 12th Pass (Graduate preferred).
- Previous experience in reception, customer service, sales, or hospitality is preferred.
- Basic computer knowledge (MS Office, email, billing software).
- Good communication skills in Hindi and English.
- Professional grooming and pleasant personality.
- Skills RequiredExcellent communication and interpersonal skills.
- Customer-focused attitude.
- Sales and persuasion skills.
- Basic computer proficiency.
- Strong organizational and multitasking abilities.
- Problem-solving skills.
- Positive attitude and teamwork.
- Working HoursAs per gym shift schedule.
- Weekends and holidays may be required based on business needs.

Performance ExpectationsThe Receptionist will be evaluated based on:

- Customer satisfaction.
- Membership sales and renewals.
- Attendance and punctuality.
- Accuracy of records and billing.
- Professional behavior and communication.
- Front desk cleanliness and organization.
- Salary & BenefitsSalary: As per company policy.
- Performance incentives on membership sales (if applicable).
- Paid leave as per company policy.
- Employee gym membership.
- Training and career growth opportunities.

Reporting ToGym Manager / Operations Manager

Code of ConductThe Receptionist is expected to:

- Maintain confidentiality of member information.
- Be punctual and maintain professional discipline.
- Wear the prescribed uniform and ID card.
- Treat all members and colleagues with respect.
- Follow all Delta Fitness Gym policies and procedures.

📌 Receptionist / Front Office Executive (New Delhi)
🏢 Delta Fitness Group
📍 New Delhi