- Regularly follow up with customers for pending and overdue payments.
- Ensure timely collection of outstanding dues as per agreed payment terms.
- Coordinate with the sales team for payment recovery.
2. Credit Management
- Monitor customer credit limits and payment terms.
- Review customer payment history and identify overdue accounts.
- Highlight customers with delayed payment records or credit risks.
3. Receivables Monitoring
- Prepare daily, weekly, and monthly outstanding payment reports.
- Maintain customer-wise ageing reports.
- Track invoices, due dates, pending bills, and payment commitments.
4. Customer Coordination
- Communicate with customers regarding pending payments and payment discrepancies.
- Resolve payment-related queries in coordination with the billing and accounts teams.
- Maintain skilled relationships with customers while ensuring timely recovery.
5. Internal Coordination
- Coordinate with Sales, Billing, and Accounts departments.
- Update management regarding overdue payments and recovery status.
- Inform the concerned team about customers exceeding their credit limits.
6. Reporting & Documentation
- Maintain accurate records of payment follow-ups and customer commitments.
- Prepare collection performance reports.
- Submit regular reports to management regarding outstanding and recovered amounts.