Outbound/Inbound Calls: Make high-volume collection calls to customers with past-due or defaulted accounts. Payment Negotiation: Negotiate feasible repayment plans, lump-sum settlements, or extensions based on financial evaluation.Account Reconciliation: Review customer accounts, verify debits/credits, and resolve billing disputes or discrepancies.Record Keeping: Update CRM software and collection databases accurately with daily call logs, payment promises, and disposition codes.