Position: Workforce Analyst

Company: Quality Assay & Hallmarking Pvt. Ltd.

Location: Calicut – Head Office, Kerala

Job Summary To support the Deputy General Manager (DGM) in developing, standardising, and implementing operational systems, workflows, and Standard Operating Procedures (SOPs) across all company branches.

The role involves coordinating with company-approved consultants, software development teams, and relevant departments to improve operational efficiency, ensure process standardisation, and support the effective implementation of approved systems and procedures.

Key Responsibilities

1.Consultant & Software Development Coordination

- Work closely with company-approved consultants and software development teams to develop and improve operational systems and processes.
- Coordinate with relevant teams to communicate operational requirements, discuss system improvements, and facilitate software development and modifications.
- Support the testing and implementation of approved software solutions in line with company requirements and established procedures.

1. System Development & Standardisation

- Identify operational gaps and process-related challenges across branches.
- Develop standardised workflows, reporting formats, and operational systems in consultation with the DGM and relevant stakeholders.
- Identify effective practices followed at individual branches and propose suitable standardisation across the organisation.

1. SOP Development & Implementation

- Prepare and document SOPs for approved operational processes.
- Submit proposed SOPs and process changes for management approval before implementation.




- Support the implementation of approved SOPs across branches.
- Update process documentation based on approved changes.

1. Branch-Wise Implementation Support

- Coordinate the rollout of approved systems, workflows, and SOPs across branches through the established reporting structure.
- Provide process documentation, implementation guidelines, and necessary training support.
- Collect feedback from Branch Managers and relevant employees.
- Report implementation challenges and operational difficulties to the DGM.

1. Monitoring & Process Improvement*

- Monitor the progress of approved system and process implementations.
- Identify recurring operational errors, implementation gaps, and areas requiring improvement.
- Recommend corrective actions to the DGM and follow up on approved actions.

1. Reporting & Documentation

- Submit regular progress reports to the DGM regarding implementation status, pending activities, and operational issues.
- Maintain records of SOPs, approved process changes, implementation progress, and related documentation.
- Ensure relevant stakeholders receive timely communication regarding approved changes and implementation requirements.

Authority & Reporting Structure





- Functions as a team member under the Deputy General Manager and works in accordance with the instructions and priorities assigned by the DGM.
- The role is primarily responsible for system development, process standardisation, SOP documentation, and implementation coordination.
- Does not have independent managerial or administrative authority over Branch Managers and does not have the authority to direct, control, or override their responsibilities or decisions.
- Coordinates with Branch Managers only through the established reporting structure and in accordance with instructions or approvals from the DGM and management.
- Cannot independently introduce or enforce new operational procedures, modify approved systems, or implement major process changes without the required approval.
- All implementation proposals, escalations, and major process-related decisions must be submitted to the DGM or appropriate management authority for review and approval.

Key Performance Indicators (KPIs)

- Timely preparation and documentation of SOPs.
- Successful coordination of approved system and process implementations.
- Effective coordination with company-approved consultants and software development teams.
- Consistency of approved operational processes across branches.
- Timely identification and reporting of implementation issues.
- Reduction in recurring process errors and operational gaps.
- Accuracy of documentation and progress reports.

Advantages
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Work Location: In person

📌 Workforce Analyst (Kozhikode)
🏢 Quality Assay Hallmarking Centre Private
📍 Kozhikode