Job Purpose

Manage branch profitability, customer relationships, and operational compliance. Drive business growth through target achievement and cross-sell initiatives.

Key Responsibilities

- Achievement of Business Targets
- Achieve income and contribution targets.
- Achieve incremental CASA targets.
- Ensure portfolio growth and cross-sell ratio.
- Cross-sell products like Demat, Credit Cards, and Insurance.
- Program / Channel Management
- Manage revenue-generating roles and programs.
- Achieve channel and cross-sell targets.
- Ensure HNW portfolio management and customer service.
- Complaints and Customer Management
- Ensure branch sales model compliance.
- Handle complaints and ensure timely resolution.
- Control attrition and grow existing portfolios.
- Organize customer meets for feedback.
- People Management
- Motivate and manage staff productivity.
- Provide training on skills, products, and operations.
- Monitor staff turnover and morale.
- Review and Control




- Review vault, cash, and key registers.
- Ensure compliance with banking regulations.
- Monitor audit ratings and operational errors.
- Review progress against objectives periodically.

Education: Graduation (minimum).

Certifications:

AMFI Certification (optional), IRDA Certification (optional), NCFM Certification (optional).

Key Competencies

Customer delight, Decision-making, Analytical ability, Team management, Cross-sell expertise.

Major Stakeholders

Customers, Admin/Infra/HR, Retail Marketing, Audit, IT, Product Development, RBI Officials.

Required Skills

Refer to the

Location - Ahmedabad & Bhavnagar

Intersted candidate can share resume @ [email protected]

While sharing resume, Please mention subjectline as BM - Ahmedabad/Bhavnagar

📌 We are hiring Branch Manager-Ahmedabad & Bhavnagar
🏢 HDFC Bank
📍 Ahmedabad