Wipro is hiring for US HR Operations- Immediate to 30 days' notice

Walkin drive on 13thNov-26

Time: 10:00am-12:30pm

Designation- Associate

Roles & Responsibilities:

- Excellent communication skills are mandatory.
- Fielding all incoming help requests from clients via Chat or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Service Agreement -Applicable for 1 year (Mandatory)

Shift timings- Fixed evening shift (5 days working).



Saturdays & Sundays are fixed off

Transport-Both Way transport will be provided.

Education Skills- Any graduate , Expect(B.tech,BE)

All 6 semester original mark sheets in hard copy are mandatory

Work Location- Tower No: 4, 2nd floor , Mindspace, Airoli (East), Opp. Airoli station

Role: Back Office Operations, Industry Type: BPM / BPO, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Back Office Education UG: B.Sc in Any Specialization, B.Com in Any Specialization, B.A - Bachelor of Arts in Any Specialization, BFA - Bachelor of Fine Arts in Any Specialization, B.B.A. / B.M.S. in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Backend Operations Communication SkillsBackend ProcessData EntryNon VoiceBackendEmail ProcessNon Voice ProcessBPO Non VoiceChat ProcessEmail SupportBPO Backoffice

📌 Walk-in || Wipro is hiring For US HR Operations- Associate (Navi Mumbai)
🏢 Wipro
📍 Navi Mumbai