Primary Duties

1. Oversee and manage the day-to-day operations of the

organization, ensuring smooth and effective functioning across all departments.

1. Develop, implement, and continuously improve Standard

Operating Procedures (SOPs), operational policies, and internal processes.

1. Plan, coordinate, and monitor the execution of academic

programs, live classes, webinars, mock tests, and student engagement activities.

1. Collaborate with Academic, Sales, Marketing, HR, Finance,

Technical, and Student Support teams to ensure seamless interdepartmental coordination.

1. Monitor departmental Key Performance Indicators (KPIs), prepare

operational reports, and present performance insights to the

Management.

1. Ensure timely batch launches, faculty scheduling, resource

allocation, and student onboarding processes.

1. Supervise and evaluate the performance of team leaders and

department heads, ensuring operational targets are achieved.

1. Identify operational bottlenecks and implement corrective actions

to improve productivity, efficiency, and service quality.

1. Ensure excellent student experience by maintaining high

standards of student support, grievance resolution, and service delivery.

1. Oversee the effective utilization and maintenance of CRM,

LMS, ERP, mobile applications, websites, and other operational systems in coordination with the Technical Team.

1. Coordinate with the Technology Team for backend

operations, system enhancements, bug resolution, automation initiatives, and platform stability.

1.



Monitor admissions, sales performance, revenue generation,

collections, operational expenses, and profitability metrics.

1. Ensure compliance with company policies, quality standards,

statutory requirements, and operational guidelines.

1. Lead manpower planning, workforce allocation, recruitment

coordination, onboarding, training, and performance management in collaboration with HR.

1. Conduct regular operational review meetings, monitor action

plans, and ensure timely execution of organizational objectives.

1. Plan and execute operational strategies for new product

launches, courses, marketing campaigns, events, and institutional partnerships.

1. Establish and maintain strong communication channels

across all departments to ensure alignment with organizational goals.

1. Analyze operational data and prepare reports, dashboards,

and business insights to support strategic decision-making.

1. Identify opportunities for cost optimization, process

automation, and continuous operational improvement.

1. Maintain confidentiality of company information, business

strategies, financial data, student records, and other proprietary information.

1. Represent the organization professionally while interacting

with students, parents, faculty members, vendors, partners, and other stakeholders.

1. Perform any additional duties, responsibilities, or

assignments as may be entrusted by the Management from time to time in the interest of the organization.

📌 Walk-in || Operations Assistant (Kochi)
🏢 Anjion Learning
📍 Kochi