Roles & Responsibility:

- Handle all inbound and outbound calls in a skilled, courteous, and patient-centric manner.

- Manage and track patient leads received from multiple platforms (calls, website, social media, referrals, etc.).

- Convert patient inquiries into confirmed appointments, consultations, and procedures.

- Coordinate and schedule appointments with doctors as per availability and patient preference.

- Maintain accurate and up-to-date patient data and interaction records in the CRM system.

- Conduct timely and consistent follow-ups with patients to ensure lead conversion and service continuity.

- Achieve assigned targets related to appointment bookings, conversions, and revenue generation.

- Ensure high standards of call quality, communication etiquette, and compliance with hospital protocols.

- Provide accurate information regarding hospital services, departments, doctors, and procedures.

- Address patient queries, concerns, and escalations effectively while ensuring a positive patient experience.

📌 Walk-in || Health Advisor (New Delhi)
🏢 Sarvodaya Hospital
📍 New Delhi