Role & responsibilities

- Ensure 100% compliance of the Service Level Agreement (SLA) Quality Standards as per the contract with principal.
- Responsible for accurate execution of assigned processes.
- Liaising and building strong relationships with other departments and principal.
- Manage multiple concurrent deadlines.
- Effective use of business tools and applications.
- Prompt resolution of customer queries.
- To assist in the event of delays and disruptions by proactive communication and interaction
- Ensures and provides quality service to both internal and external customers.
- Identify opportunities for change and continuous improvement with implementation of new working practices.

Preferred candidate profile

- 1-3 years of experience in relevant industry




- Graduate with evidence of above average academic and extracurricular achievement.
- Fluent in written and spoken English.

Advance knowledge of MS Office.

Shift Timings

Rotational shift including night shifts

Work from office mode ( 5 days a week)

Location - Mumbai ( Andheri East)

Role: Customer Service, Industry Type: Aviation, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate Key Skills Positive Communication in English

📌 Walk-in || Executive Customer Service (International UK , US process) (Mumbai)
🏢 TT Logistics u0026 Cargo
📍 Mumbai