Job highlights

- Experience in handling US-based client calls with robust cold calling and convincing skills
- Manage inbound/outbound calls, resolve client issues, update CRM, and ensure high client satisfaction

Responsibilities:
1. Handle inbound and outbound calls while delivering an excellent client experience.
2. Interact confidently and professionally with US-based clients.
3. Understand client requirements, address concerns and provide effective solutions.
4. Build positive client relationships through clear and friendly communication.
5. Handle client inquiries and resolve issues within the required turnaround time.
6. Maintain accurate clients information and update CRM records.
7. Ensure high standards of client satisfaction, call quality and service delivery.
8. Follow company communication standards, process guidelines and quality procedures.
9. Demonstrate active listening, problem-solving and a clients -first attitude.
10. Meet individual and team performance expectations.

📌 US Voice Process Associate (Hyderabad)
🏢 ATH Tax Services
📍 Hyderabad