Key Responsibilities

- Own and lead the end-to-end travel operations function including itinerary planning, booking fulfillment, supplier coordination, on-trip support, and post-trip service across all travel products and channels
- Design and implement travel operations processes, SOPs, and service standards to ensure accurate, timely, and consistent delivery of flights, hotels, transfers, tours, and holiday packages
- Manage relationships with airlines, hotels, ground handlers, transport providers, and destination partners, negotiating service levels, rates, and contingency arrangements
- Oversee booking confirmations, ticketing, vouchers, documentation, visa support, and travel advisories to ensure smooth and compliant trip execution
- Monitor key operational metrics including booking accuracy, on-time delivery, cancellation and amendment rates, supplier performance, and customer satisfaction, and present insights to senior leadership
- Lead on-trip support and emergency response including disruption handling, rebooking, rerouting, and customer assistance during delays, cancellations, and unforeseen events




- Handle escalations related to service failures, supplier issues, refunds, and high-value customer grievances with a fair, structured, and timely resolution approach
- Plan capacity, workforce, and shift rosters for peak seasons and demand surges to maintain service levels and operational readiness
- Drive cost control and margin protection through supplier negotiations, rate management, and reduction of avoidable cancellation and rework costs
- Collaborate with sales, product, contracting, finance, and customer support teams to ensure seamless handover from booking to travel completion
- Lead quality assurance, audit, and compliance programs, and implement process improvement and automation initiatives to improve efficiency and customer experience
- Lead and develop a travel operations team including operations executives, ticketing specialists, and quality analysts, setting clear targets and driving team capability and career development

Industry

Travel / Tourism

Department

Operations Management / Process Analysis

📌 Travel Operations Manager (Bengaluru)
🏢 NEWAGE TECH SOLUTION PRIVATE
📍 Bengaluru