Key Responsibilities

1.

Training

Strategy & Leadership

- Lead and execute the overall Learning & Development strategy across all abcoffee outlets pan India.

- Establish standardised training frameworks, learning calendars and development programmes aligned with business and operational requirements.

- Identify organisational training needs and skill gaps across regions and develop targeted interventions.

- Drive consistency in service quality, product knowledge and operational excellence across all outlets.

- Partner with Operations, HR and departmental leadership to align training initiatives with business objectives.

2.

Barista

Onboarding & Operational Training

- Lead structured induction and onboarding programmes for all newly hired baristas.

- Design and implement comprehensive On-the-Job Training (OJT) plans for existing and newly launched outlets.

- Ensure new employees are equipped with the required coffee knowledge, product understanding, machine handling and customer service skills.

- Monitor training effectiveness and individual learning progress across locations.

- Conduct regular outlet visits and hands-on training interventions to assess operational competency.

3.

Training

Content & SOP Development

- Create, design and continuously update training modules, presentations, workbooks and learning materials from scratch.

- Develop and implement standardised SOPs, training manuals and operational assessment frameworks.

- Establish structured learning modules covering coffee fundamentals, brewing techniques, equipment handling, service standards and outlet operations.

- Simplify complex concepts into engaging and easy-to-understand learning formats.

- Collaborate with department heads to obtain approvals and incorporate feedback into training content.

4. Assessments & Competency Management

- Design and implement structured assessments to evaluate baristas' theoretical knowledge and practical competencies.

- Establish assessment benchmarks, ensuring a minimum passing score of 80%.

- Track individual performance through assessments, practical evaluations and feedback mechanisms.

- Identify skill gaps and implement corrective training programmes.

- Maintain comprehensive training records and competency matrices across all regions.

5. Grooming & Learning Initiatives

- Lead and standardise grooming and behavioural training programmes across all outlets.

- Plan, organise and execute regular Sunday learning and development sessions across regions.

- Introduce engaging learning initiatives, practical demonstrations and interactive training activities.

- Ensure consistent adherence to brand presentation, hygiene and customer service standards.

6.

Talent





Development & IDP Management

- Develop and implement structured Individual Development Plans (IDPs) for baristas.

- Identify high-potential employees and create career development pathways.

- Track employee performance, skill progression and readiness for higher responsibilities.

- Build a structured internal promotion pipeline through competency-based evaluations.

- Work closely with Operations and HR to enable internal career progression and improve employee retention.

7. Training MIS & Stakeholder Management

- Establish and maintain comprehensive training MIS, attendance records, assessment reports and IDP trackers.

- Monitor training coverage, effectiveness, participation and regional performance.

- Prepare periodic training dashboards and share progress reports with senior management.

- Collect feedback from Area Managers, Regional Managers and department heads to continuously improve training effectiveness.

- Drive accountability for training completion and implementation across all regions.

Key Result Areas (KRAs)

- Establishment and successful execution of a standardised Pan-India training framework.

- Completion of induction and onboarding programmes within defined timelines.

- Timely development and implementation of SOPs, OJT plans and training modules.

- Improvement in barista competency, operational knowledge and service standards.

- Consistent execution of grooming and Sunday learning initiatives across regions.

- Accurate maintenance of training MIS, IDPs and assessment documentation.

- Development of a sustainable internal promotion pipeline through structured learning initiatives.

- Improved employee performance, engagement and retention through effective L&D; interventions.

Key Performance Indicators (KPIs)

A.

Personal

Impact

- Induction Completion Rate: Ensure 100% of new hires complete induction within their first three working days.

- Assessment Success Score: Ensure at least 85% of trained baristas score 80% or above in post-training assessments.

- OJT Implementation: Ensure 100% rollout of structured OJT plans for all newly launched outlets.

- Training Effectiveness: Demonstrate measurable improvement in employee competency through pre- and post-training assessments.

B.

Organisational

Wins

- Training Module Completion: Ensure all SOPs,



IDPs and training decks are developed or updated at least five days before scheduled sessions.

- Promotion Pipeline Enablement: Identify and enable a minimum of two baristas per month for potential promotion through IDP tracking.

- Sunday Learning Engagement: Achieve at least 90% average participation in Sunday training sessions across regions.

- Pan-India Training Coverage: Ensure training coverage across 100% of newly launched outlets within the first 15 days of opening.

C. Team Excellence

- Training Feedback Score: Maintain over 90% positive feedback from baristas and Area Managers.

- Training Documentation Accuracy: Maintain an error rate of less than 2% in training records and IDP documentation.

- Regional Training Compliance: Ensure consistent implementation of training standards and SOPs across all operational regions.

- Stakeholder Satisfaction: Maintain effective coordination and positive feedback from Operations and departmental leadership.

Skills & Competencies

- Strong leadership, communication and presentation skills.

- Excellent training facilitation and instructional design capabilities.

- Ability to develop training strategies and execute them at scale.

- Strong understanding of frontline employee training and capability development.

- Ability to simplify complex concepts and engage diverse employee populations.

- Robust stakeholder management and cross-functional coordination skills.

- Excellent analytical, organisational and documentation skills.

- Proficiency in MS Excel, Word and Canva.

- Willingness to travel extensively across India.

Educational Qualifications & Experience

Preferred Qualifications:

- Bachelor's degree in Human Resources, Education, Hospitality, Training & Development or a related field.

- Prior experience in Learning & Development, Training or Operations Training within the QSR, retail, hospitality or café industry.

- Experience in independently leading training initiatives across multiple locations or regions.

- Proven experience in developing training frameworks, SOPs, assessment models, OJT programmes and IDPs.

- Certification in Training & Facilitation, Learning & Development or Instructional Design will be an added advantage.

- Experience managing multilingual and diverse frontline employee populations.

Tools & Software

- MS Excel

- MS Word

- Canva

- PowerPoint / Presentation Tools

Role Expectation: The Training Lead will own the end-to-end training function across abcoffee's Pan-India operations, ensuring scalable learning systems, consistent brand and operational standards, employee capability development and a strong internal talent pipeline.

📌 Training Lead (Mumbai)
🏢 Brewbay Innovations
📍 Mumbai