Job Summary

Cloud SME

Key Responsibilities

Advanced Incident Management &

- Escalation (Tier 3)High-Severity Resolution: Act as the final internal escalation point for critical (Severity-1 and Severity-2) production incidents across the Azure platform [L3 Resource Overview].Deep Diagnostic Triage: Troubleshoot deeply complex platform anomalies using Kusto Query Language (KQL), Azure Monitor, Log Analytics, and Application Insights [L3 Resource Overview].Vendor Collaboration: Serve as the technical lead when collaborating with Microsoft Premier/Unified Support teams, ensuring swift resolution of platform-level bugs [Operational Skill Set &
- Prerequisites].2.

Deep Platform

Troubleshooting &

- RemediationKubernetes &
- Container Operations: Diagnose complex cluster issues within Azure Kubernetes Service (AKS), including container network interface (CNI) IP exhaustion, pod eviction loops, and core DNS failures [Platform &
- Core Services Mastery].Advanced Networking Resolution: Debug hybrid networking failures across ExpressRoute circuits, Azure Virtual WAN, VPN gateways, and complex Application Gateway / WAF configurations [Packet Analysis, Platform &
- Core Services Mastery].Database &
- PaaS Optimization: Investigate and remediate transaction deadlocks, connection pooling limits, and performance degradation in Azure SQL Managed Instance, Cosmos DB, and Azure Cache for Redis [Platform &
- Core Services Mastery].3.

Proactive

Engineering &

- Root Cause Analysis (RCA)Blameless RCAs: Conduct exhaustive post-incident investigations,



authoring high-quality Root Cause Analysis (RCA) documents to ensure identical failures never reoccur [Root Cause Analysis (RCA) &
- Resilience].Infrastructure Patching: Implement emergency configuration patches by safely updating modular Infrastructure as Code (IaC) configurations using Terraform or Azure Bicep [Root Cause Analysis (RCA) &
- Resilience].Disaster Recovery Executions: Lead operational readiness testing and manage high-pressure, live database and VM failovers using Azure Site Recovery (ASR) during regional outages [Root Cause Analysis (RCA) &
- Resilience].

Skill Requirements

Core Platform Mastery: Deep, hands-on administrative command over Azure Virtual Machines, Virtual Machine Scale Sets (VMSS), Azure Storage Accounts, and Azure App Services [PaaS &

- Data Services, Modern App Hosting, Platform &
- Core Services Mastery].Advanced Networking Diagnostics: Proficient use of Azure Network Watcher, packet capture tools, Wireshark, and traffic analytics to trace distributed routing packet drops [Packet Analysis].Identity &
- Governance Triage: Experience diagnosing access failures, service principal expiration issues, and permission blocks within Microsoft Entra ID (Azure AD) and Azure Policy [Identity &
- Governance].Scripting &
- Automation: Robust ability to read, write, and execute troubleshooting scripts using PowerShell, Bash, or Python to automate emergency triage tasks [Automation].

Must Have Skill

Azure DevOps,Azure Kubernetes Service (AKS),Iaas - Azure,PaaS - Azure

Good to Have Skill

Other Requirements

NA

📌 Tower Lead - Microsoft Azure - IaaS, Azure Kubernetes Service (Noida)
🏢 HCLTech
📍 Noida