About the Role: Are you an energetic college student or professional looking for hands-on experience in a fast-paced e-commerce brand? We are looking for a sharp, articulate Telecaller Executive to join our front-line customer success and sales team. If you love communicating, have a knack for problem-solving, and want to master sales conversion, this is the ideal launchpad for your career!
Key Responsibilities:
- WhatsApp Chat Support: Be the prompt and friendly voice of our brand, handling customer queries on WhatsApp.
- Customer Feedback & Delight: Reach out to customers post-delivery to gather feedback and ensure satisfaction.
- Sales & Cold Calling: Connect with a targeted list of potential customers and businesses to pitch products and drive sales.
- Issue Resolution: Handle customer-related concerns with empathy to turn challenges into positive experiences.
- Abandoned Cart & Session Recovery: Call users who left items behind or abandoned sessions to understand hurdles and drive conversions.
What We Are Looking For:
- Communication: Above-average command over English (speaking and writing) and fluent spoken Hindi.
- Good to Have: Prior call center or customer handling experience, proficiency in other regional languages, and access to your own laptop.
What’s in It For You?
- Real-World Exposure: Gain direct access to live customer data and consumer behavioral metrics.
- High-Value Skill Building: Master telesales, customer retention psychology, and modern e-commerce marketing strategies.
- Mentorship: Work alongside experienced founders and growth marketers invested in your professional development.
- Career Boost: Receive a strong recommendation letter and concrete experience for your resume.