: Technical Support Executive – Fintech

Industry: Fintech / Banking / Financial Services

Experience: 0–3 Years

Education: BCA / MCA / B.Tech / B.Sc (IT) / Diploma in IT or equivalent technical qualification

Joining: Immediate Joiners Preferred

Employment Type: Full time

Job Overview

We are looking for technically sound and customer-oriented professionals to join our Fintech Technical Support team. The candidate will be responsible for troubleshooting technical issues, resolving payment-related queries, supporting digital banking solutions, and coordinating with internal technical teams.

Key Responsibilities

Provide technical support for fintech applications, payment gateways, UPI, and digital payment platforms.

Troubleshoot application errors, transaction failures, login issues, and payment discrepancies.

Identify, analyse, and resolve basic technical issues related to software and applications.

Handle technical queries through calls, emails, and ticketing systems.

Perform basic troubleshooting of APIs, server-related issues, and application connectivity.

Coordinate with developers, QA, and operations teams for complex issue resolution.

Monitor support tickets and ensure timely resolution within defined SLAs.

Maintain technical documentation and incident reports.

Required Technical Skills

Basic knowledge of SQL and database concepts.





Understanding of APIs, REST APIs, and JSON.

Basic knowledge of HTTP/HTTPS, networking, and troubleshooting.

Familiarity with Windows/Linux operating systems.

Understanding of software applications and web technologies.

Knowledge of UPI, payment gateways, banking systems, and digital transactions will be an added advantage.

Familiarity with ticketing tools such as Jira, ServiceNow, or Freshdesk is preferred.

Candidate Requirements

Technical degree or diploma in Computer Science, IT, or a related field.

0–3 years of experience in technical support, application support, or IT helpdesk.

Good analytical and problem-solving abilities.

Excellent communication and customer-handling skills.

Ability to work in rotational shifts, if required.

Immediate joiners or candidates with a maximum notice period of 7 days preferred.

Job Details

Location: Remote

Salary: As per experience and industry standards

Working Days: 5 Days

Shift: Rotational

Joining: Immediate

Apply Now!

Interested candidates with a technical background who are available to join immediately can share their updated resumes at [HIDDEN TEXT] or contact (phone hidden).

Immediate Joiners Preferred | Technical Background Mandatory | Fintech Domain

📌 Technical Support Executive (Delhi)
🏢 glidexpay technology
📍 Delhi