Job highlights

- ITI, Diploma, or Bachelor's in CS/IT/Electronics with networking and Loctell product knowledge

- Provide technical support and troubleshoot hardware, software, networking, and Loctell products; manage installations and escalate complex issues

Roles & Responsibilities

1. Act as the primary point of contact for customers and end users regarding IT-related issues and Loctell hardware and software product-related queries.

2. Provide technical support to customers by identifying, diagnosing, and troubleshooting hardware, software, networking, and system-related issues.

3. Troubleshoot internet connectivity issues, slow system performance, and other technical problems on client computers.

4. Manage the installation, configuration, maintenance, and troubleshooting of software applications.

5. Develop a thorough understanding of Loctell hardware and software products to provide effective remote technical assistance and resolve customer issues.

6. Diagnose and troubleshoot basic networking issues related to CCTV systems, routers, switches, and internet connectivity.

7. Maintain accurate documentation of technical issues, troubleshooting steps, resolutions, and customer interactions.

8. Escalate complex or unresolved technical issues to the appropriate internal departments and coordinate for timely resolution.

9.



Ensure timely responses to customer queries and provide effective technical solutions to maintain customer satisfaction.

10. Coordinate with internal technical teams to ensure smooth issue resolution and service delivery.

Preferred Candidate Profile

1. Education qualification : ITI, Diploma, or Bachelor's Degree in Computer Science, Information Technology, Electronics, Electrical Engineering, or a related technical field.

2. Robust verbal and written communication skills with the ability to explain technical solutions clearly to customers.

3. Proficiency in English is preferred. Knowledge of regional languages such as Kannada, Tamil, Telugu, and Hindi will be an added advantage.

4. Basic knowledge of computer hardware, software installation, operating systems, and troubleshooting techniques.

5. Good understanding of networking fundamentals, including CCTV systems, switches, routers, and internet connectivity.

6. Ability to troubleshoot internet connectivity problems, slow system performance, and common software-related issues.

7. Strong analytical, problem-solving, and customer-handling skills.

8. Willingness to learn and develop technical expertise in Loctell hardware and software products.

9. Ability to work independently as well as collaboratively with internal technical teams.

10. Must be willing to work 6 days a week in rotational shifts.

📌 Technical Support Engineer (Bengaluru)
🏢 Loctell Solutions
📍 Bengaluru