Job Summary

We are looking for enthusiastic and motivated freshers/trainees to join our team as Technical Support cum Sales Interns. This role offers an excellent opportunity to gain practical experience in IT infrastructure, technical support, customer service, client coordination, and sales.

The selected candidates will receive hands-on training in computer hardware, software troubleshooting, networking, customer support, lead generation, and sales activities. Candidates will also get exposure to client visits, business meetings, and sales presentations.

Ideal candidates should have a strong interest in technology, good communication skills, a customer-focused attitude, and a willingness to learn.

Key Responsibilities

1. Technical Support & IT Services

- Provide basic technical support and assistance to clients.
- Troubleshoot hardware, software, and basic network-related issues.
- Assist with the installation and configuration of desktops, laptops, printers, and other IT devices.
- Support basic networking activities, including LAN/WAN, routers, and switches.
- Assist with system updates, maintenance, and basic IT security tasks.
- Record and document technical issues and service requests.
- Coordinate with senior engineers to resolve technical problems.

2. Sales & Customer Support

- Make outbound calls and handle inbound customer enquiries.
- Identify potential customers and generate sales leads.
- Explain the company's IT products, services, and solutions to customers.
- Follow up with prospective customers and maintain customer relationships.




- Assist in promoting IT services and generating new business opportunities.
- Maintain customer information and sales records using Excel or CRM tools.
- Coordinate with the sales and technical teams to ensure effective customer service.
- Work towards assigned sales and customer engagement targets.

3. Client Visits, Meetings & Presentations

- Visit clients as required to understand their IT requirements and business needs.
- Accompany senior team members on client visits and business meetings.
- Attend client meetings and assist with discussions related to IT products and services.
- Assist in preparing and delivering presentations about the company's IT infrastructure products, services, and solutions.
- Support the preparation of product demonstrations, proposals, quotations, and other sales materials.
- Coordinate with the technical team to gather the information required for client presentations.
- Maintain regular follow-ups with clients and assist in addressing their queries.
- Build positive client relationships through professional communication and effective coordination.

Skills & Qualifications

- Diploma or Degree in Computer Science, IT, Electronics, or a related field is preferred.
- Basic knowledge of computer hardware, software,



and networking is an advantage.
- Positive communication and interpersonal skills.
- Basic computer knowledge and familiarity with MS Office/Excel.
- Good troubleshooting, problem-solving, and customer-handling skills.
- Confidence in communicating with customers over the phone and in person.
- Willingness to participate in client visits, business meetings, and presentations.
- A positive attitude, willingness to learn, and interest in both technical support and sales.
- Freshers and candidates looking to start their careers in IT support and sales are welcome.

Training & Practical Exposure Selected candidates will receive practical training in:

- Computer Hardware & Software
- Networking Fundamentals (LAN/WAN)
- Technical Troubleshooting
- Printers & IT Device Configuration
- Basic IT Security & System Maintenance
- Customer Support & Communication
- Lead Generation & Sales Techniques
- Customer Relationship Management (CRM)
- Client Visits & Business Meeting Coordination
- Sales Presentations & Product Demonstrations

Salary & Benefits

- Monthly Salary: ₹10,000 – ₹15,000
- Full time employment prospect.
- On-the-job training and practical industry exposure.
- Opportunity to develop both technical and sales skills.
- Exposure to client interactions, business meetings, and presentations.
- Career growth opportunities based on performance.

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

📌 TECHNICAL SUPPORT CUM SALES (Kochi)
🏢 IBO Infotech
📍 Kochi