Job Requirements To promote Lab Automation solutions and improve the productivity and efficiency of laboratory operations in the public and private sectors and facilitate transitional and change management processes for sites converting to a Siemens solution by creating lean laboratory automation designs, transition management processes and implementation expertise, ensuring customer satisfaction and quality throughout the design, implementation and optimization process.
Product Management (Marketing) components of Role
Sales
- Support the sales team by becoming involved in the sales process (Blue Sheets, tenders, customer visits).
- Provide relevant scientific, technical information and performing Automation demonstrations / presentations where required.
- Participate in all aspects of current product launches.
Marketing
Spend time in the field understanding market, developing key opinion leaders, coaching sales force in, and validating effectiveness of key messages
Product Management
Assist in the Development and implementation of effective launch plans, key messages, promotional materials, advertising and sales support material for the specified product portfolio (including the effective management of product for promotion and case studies) and consistent with Global Marketing directions.
Stewardship of customer issues with the Global Siemens organization to drive resolution for or understanding of the technical needs of Indian market.
HCS/ Workflow Components of Role
As a HCS to effectively satisfy the customer's needs for the optimization of laboratory automation solutions and processes using Siemens proprietary optimization tools and external analytical programs. Ensure any identified defects are followed up internally with the service and applications support teams and lead the team in completing the optimization of the solution using lean methodologies. To occur 6 monthly at all automation sites (or more/less frequently as per customer contract requirements)
Provide laboratory consultative services to current and potential customers to aid in the design of complex laboratory automation solutions. Produce technical CAD drawings (focusing on automation design and services requirements - electrical, pneumatic, water, waste, etc) for complete laboratory solutions and work with project management for costings and implementation planning. Provide detailed transitional processes as part of the solution offering
Maintain personal knowledge of LEAN operational procedures and participate in training courses including classroom attendance, 'self learning', computer based and 'on the job' training.