Roles and Responsibilities

- Manage a team of telecallers to achieve daily targets through effective communication, motivation, and guidance.

- Develop and implement strategies to improve sales performance, product knowledge, and customer satisfaction.

- Conduct regular training sessions for current joiners and existing team members to enhance their skills in telesales, telemarketing, outbound calling, inbound calls, and outbound sales.

- Analyze call quality metrics such as AHT (Average Handle Time), Shrinkage rate, Attrition rate etc. to identify areas of improvement.

- Collaborate with other departments like HR, Operations & IT teams to resolve issues related to employee engagement, process improvements, technology upgrades etc.

Desired Candidate Profile

- 5-10 years of experience in BPO industry with expertise in Telecalling/Telesales/Telemarketing/Inbound/Outbound calling.

- Bachelor's degree in any discipline (preferably B.Tech or Graduate).

- Proven track record of achieving monthly/quarterly targets consistently over time.

- Strong understanding of CRM software applications used for managing customer interactions.

📌 Team leader - Telli calling (New Delhi)
🏢 Noxar Insurance Broking Services
📍 New Delhi