Team Leader - International BPO (Delhi) Company: CONVERSE PLACEMENT SERVICES INDIA PRIVATE Job Location: New Delhi, Delhi, India Employment Type: Full-time We are seeking a dedicated and experienced Team Leader for our International BPO operations. The ideal candidate will possess strong leadership skills and a proven track record in managing teams effectively in a fast-paced setting. As a Team Leader, you will be responsible for overseeing daily operations, ensuring that team members meet performance targets, and maintaining high levels of customer satisfaction.

Key Responsibilities Lead and manage a team of customer service representatives, providing guidance and support to ensure optimal performance. Monitor team performance metrics and implement strategies for improvement. Conduct regular team meetings to communicate updates, share best practices, and foster a collaborative team environment.

Handle escalated customer issues and provide solutions in a timely manner.



Collaborate with other departments to ensure seamless operations and enhance service delivery. Train and onboard recent team members, ensuring they are equipped with the necessary skills and knowledge.

Required Skills Proven experience as a Team Leader in an International BPO setting. Strong team management and leadership skills. Excellent communication and interpersonal skills. Ability to analyze performance metrics and implement improvement strategies.

Proficient in handling customer queries and resolving issues effectively. If you are a motivated individual with a passion for leading teams and driving results, we encourage you to apply for this exciting opportunity. Industry BPO / Call Center Department Media Planning / Buying .

Industry

BPO / Call Center

📌 Team Leader - International BPO (Delhi)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Delhi