Reports To: Operations Manager / Head of Operations
Location: Colombo, Sri Lanka
Employment Type: Full-Time
1. Job Purpose To lead and supervise the Tour Operations team, ensuring smooth coordination of travel arrangements, efficient booking management, supplier relationships and excellent customer service while achieving operational targets.
2. Key Responsibilities
- Supervise and manage the daily activities of the Tour Operations team.
- Allocate tasks, monitor team performance and ensure timely completion of bookings.
- Oversee tour planning, itinerary preparation, quotations and travel arrangements.
- Coordinate with hotels, transport providers, guides and other overseas suppliers.
- Ensure accurate handling of reservations, confirmations, vouchers and travel documents.
- Monitor customer inquiries and ensure timely responses and resolution of complaints.
- Handle operational issues and provide solutions to ensure smooth tour execution.
- Monitor booking accuracy, service quality and operational efficiency.
- Train, guide and support junior team members and trainees.
- Prepare operational reports and update management on team performance.
- Ensure compliance with company policies, procedures and service standards.
3. Qualifications & Experience
- Diploma or degree in Tourism, Hospitality or Travel Management.
- Minimum 3–5 years of experience in tour operations or the travel industry.
- Previous experience in team supervision or leadership will be an advantage.
- Good knowledge of tour planning, hotel reservations and travel coordination.
- Excellent command of English (written and verbal).
- Proficiency in MS Office and booking/operational systems.
4. Key Skills & Competencies
- Leadership and team management.
- Solid communication and negotiation skills.
- Excellent planning and organizational abilities.
- Problem-solving and decision-making skills.
- Customer service orientation.
- Ability to work under pressure and meet deadlines.
- Attention to detail and accountability.
Location-Bangalore,India Working days-Monday to Saturday
Work mode-Onsite
📌 Team Lead-Tour (Bengaluru)
🏢 Aahaas
📍 Bengaluru
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