Key Responsibilities

Client Onboarding & System Administration

- Manage the end-to-end setup and onboarding of new clients within the Certainty system across Asia and Europe.

- Configure client accounts, sites, users, permissions, workflows, and system settings in accordance with project requirements.

- Ensure onboarding activities are completed accurately and within agreed timelines.

Operational Support

- Provide daily support for user requests, system inquiries, troubleshooting, and issue resolution.

- Support Project Managers with operational tasks including scheduling, user access management, site setup, and related system administration activities.

- Act as the primary regional point of contact for Certainty-related questions and support needs.

- Escalate complex issues, system bugs, and enhancement requests to the appropriate teams.

Reporting & Analytics

- Design, develop,



and maintain Power BI reports and dashboards for clients across Asia and Europe.

- Create and manage data models, DAX measures, and visualizations to deliver meaningful business insights.

- Ensure reporting accuracy, consistency, and alignment with client requirements.

- Collaborate with stakeholders to identify current reporting opportunities and improve existing dashboards.

- Maintain and update documentation for client setup procedures, support processes, and common issue resolutions.

- Participate in monthly Super User meetings to share best practices, discuss updates, and address recurring challenges.

- Identify opportunities to improve system processes, user experience, and reporting capabilities.

📌 System Administrator & Power BI Analyst (Bengaluru)
🏢 Anlage Infotech
📍 Bengaluru