Student Counsellor

Company: Eduzone Group

Location: Kozhikode, Kerala

Employment Type: Full-time

Department: Student Counselling / Admissions

Reports To: Head of Operations / Counselling Manager

About the Role

Eduzone Group is looking for a Student Counsellor to guide students through their international education journey, from initial counselling and course selection to university applications and admission.

The role involves understanding students' academic backgrounds, career aspirations, financial considerations, and study preferences, and recommending suitable courses, universities, countries, and study pathways.

The Student Counsellor will act as a trusted advisor to students and their families, ensuring that they receive accurate information and timely support throughout the application process. The role also involves maintaining student records, following up on applications, coordinating with partner institutions, and contributing to seminars, events, and student engagement activities.

The ideal candidate should have strong communication and counselling skills, a student-focused approach, good follow-up discipline, and the ability to build trust with students and parents.

Key Responsibilities

Student Counselling & Guidance

- Conduct one-on-one counselling sessions with prospective and existing students.
- Understand students' academic backgrounds, career goals, interests, financial considerations, and preferred destinations.
- Recommend suitable countries, universities, institutions, courses, and study pathways based on individual student profiles.
- Explain course structures, entry requirements, tuition fees, living costs, application procedures, and relevant timelines.
- Provide accurate and ethical guidance without making misleading commitments or guarantees.
- Build trust and maintain skilled relationships with students and parents throughout the counselling journey.

University & Course Selection

- Assess student profiles and shortlist appropriate universities and courses.
- Explain admission criteria, eligibility requirements, academic prerequisites, English-language requirements, and application deadlines.
- Stay updated on university requirements, course offerings, intakes, scholarships, and changes in admission procedures.
- Coordinate with partner institutions and internal teams to obtain accurate information when required.
- Help students make informed decisions based on their academic profile, career objectives, budget, and preferences.

Application & Admission Support

- Guide students through the complete application process from initial documentation to admission.
- Explain required documents and ensure students submit complete and accurate information.
- Track application progress and follow up on pending documents, offers, payments, and other requirements.
- Maintain accurate and updated records of all assigned student cases.




- Monitor application deadlines and ensure timely action at every stage.
- Coordinate with universities, partner institutions, and internal teams to resolve application-related issues.
- Support students with offer letters, admission conditions, and next steps.

Student & Parent Communication

- Maintain regular communication with students and guardians through calls, meetings, email, and appropriate digital channels.
- Provide timely updates regarding applications, offers, documentation, deadlines, and next steps.
- Handle student and parent queries professionally and provide clear and accurate responses.
- Manage concerns and escalations calmly and work towards appropriate solutions.
- Maintain a high level of professionalism and confidentiality while handling student information.

Scholarships, Visa & Pre-Departure Guidance

- Provide students with information regarding available scholarships and funding opportunities.
- Guide students on scholarship eligibility, application requirements, and timelines where applicable.
- Provide general information regarding visa procedures and requirements within the scope of the company's services.
- Coordinate with relevant internal teams or specialists for visa-related support where required.
- Provide information regarding accommodation, travel, and other pre-departure requirements.
- Ensure students understand important timelines and responsibilities before departure.

Student Follow-up & Conversion

- Follow up consistently with leads and prospective students after counselling sessions.
- Maintain an organised pipeline of prospective and active students.
- Track student progress from enquiry to counselling, application, offer, admission, and enrolment.
- Identify reasons for student drop-offs and take appropriate follow-up actions.
- Convert qualified enquiries into active applications through effective counselling and relationship management.
- Maintain regular follow-ups without compromising the quality or ethical standards of counselling.

Events, Seminars & Student Engagement

- Participate in education fairs, seminars, school/college visits, webinars, and promotional events.
- Conduct or support student information sessions and presentations.
- Represent Eduzone Group professionally during external events.
- Generate and nurture student enquiries through events and counselling activities.
- Follow up with students and leads generated through seminars and promotional activities.

Documentation & CRM Management





- Maintain accurate and updated student information in CRM or relevant systems.
- Record counselling notes, follow-ups, application status, communication history, and next actions.
- Ensure all required documents are properly recorded and tracked.
- Maintain confidentiality of student and family information.
- Prepare regular reports on counselling activity, applications, conversions, pending cases, and student pipeline.

Key Skills

- Excellent verbal and written communication skills.
- Strong counselling and student advisory skills.
- Ability to understand student goals and recommend suitable study options.
- Strong interpersonal and relationship-building skills.
- Confident communication with students, parents, universities, and partner institutions.
- Strong follow-up and case-management skills.
- Good presentation and negotiation skills.
- Strong organisational and time-management abilities.
- Ability to manage multiple student cases and deadlines simultaneously.
- Strong attention to detail, particularly in documentation and application processes.
- Problem-solving and decision-making abilities.
- Basic proficiency in MS Office, email, CRM, and online application platforms.
- Good knowledge of international education systems, admission processes, and scholarships.
- Strong proficiency in English is mandatory.
- Knowledge of Malayalam and/or other relevant local languages is an advantage.
- Professional demeanour and ability to represent the organisation appropriately.
- Commitment to ethical, transparent, and non-discriminatory counselling practices.

Educational Qualification

- Bachelor's Degree in any discipline is mandatory.
- A degree in Education, Counselling, Psychology, Management, Marketing, Communications, or a related field will be an added advantage.
- Additional certifications or qualifications related to international education, counselling, student services, or career guidance will be an advantage.

Experience

- Minimum 1–3 years of experience in student counselling, education consulting, international education, admissions, student services, or a related field.
- Prior experience in study-abroad counselling or international education is preferred.
- Experience handling student/parent interactions and application processes will be an advantage.
- Candidates with strong communication and counselling abilities may be considered based on overall suitability.

Compensation

Salary: As per market standards, based on experience, skills, qualifications, and performance.

What We Offer

- Competitive compensation
- Learning and professional development opportunities
- Training in international education and counselling
- Collaborative and growth-oriented work environment
- Exposure to international universities and education partners
- Career growth opportunities
- Performance-based growth opportunities
- Opportunity to work with a diverse student community

📌 Student Counselor (Kozhikode)
🏢 Eduzone Group
📍 Kozhikode