- Design and deliver high-quality training programs for retail staff on soft skills, sales techniques, product knowledge, and customer service.
- Conduct needs analysis to identify gaps in employee performance and develop targeted training solutions to address them.
- Collaborate with subject matter experts to create engaging and interactive learning materials such as PowerPoint presentations, videos, and role-plays.
- Evaluate the effectiveness of training programs through feedback mechanisms and provide recommendations for improvement.
Job Requirements :
- 3-7 years of experience in corporate or retail training with a focus on behavioural training, communication skills development, OJT (On-the-Job Training), TNA (Training Needs Analysis).
- Robust understanding of TTT (Train-the-Trainer) methodologies and ability to design effective training delivery methods.
- Experience with Sales Training, Soft Skills Training, Product Training & Retail Training is essential.