Hiring for Raptor CX — via Flexiple, the recruiting partner on this role.

About the Company

Raptor CX is a customer-experience consulting and services firm that designs, implements and runs contact-centre platforms for enterprise clients across the Middle East, Europe and the Americas. The team is led by former Sprinklr leaders and specialises in Sprinklr Service and the wider CCaaS stack, increasingly with AI and automation built in. As client go-lives grow, Raptor CX is building a remote support team in India to keep those platforms running well.

About the Role

You'll be the hands-on Sprinklr expert our clients rely on after go-live. You'll own support tickets end to end, find the root cause of configuration, routing and integration issues, and keep enterprise contact centres running smoothly.

What you'll do

- Own L1/L2 support tickets for client Sprinklr instances and resolve them within SLA
- Troubleshoot case routing, queues, channels (voice, chat, social, email), bots and agent console issues
- Run root-cause analysis and write clear incident summaries for clients




- Reproduce product bugs and escalate them to Sprinklr with clean documentation
- Make small configuration changes and enhancements to live instances
- Build runbooks and a knowledge base so recurring issues get fixed faster

What you bring

- 2+ years of experience, with hands-on Sprinklr work (support, configuration or implementation)
- Have resolved real Sprinklr tickets: diagnosed routing, rules or integration problems and closed them out
- Working knowledge of Sprinklr Service / CCaaS modules: case management, routing, IVR, live chat, reporting
- Comfort reading APIs, JSON and logs while debugging
- Transparent written and spoken English for international enterprise clients
- Able to join within 30 days

Nice to have

- Experience at Sprinklr or a Sprinklr implementation partner
- Basic SQL or scripting
- Exposure to AI bots or automation in a contact centre
- Comfort with shifts that overlap GCC or European hours

Originally posted on: 23 Oct 2026

📌 Sprinklr Support Engineer (India)
🏢 Flexiple
📍 India