We're looking for a highly skilled, self-motivated professional to join our Cummins CARE Operations team in Pune.

? Role: Specialist (Individual Contributor)

? Location: Pune - Balewadi

? Shift: Rotational shifts, predominantly evening and night shifts

Key Responsibilities:

o Work independently as an individual contributor, leveraging strong process expertise to manage operational activities, support team performance, and deliver exceptional customer service.

o Drive continuous improvement initiatives by identifying process gaps and enhancing operational efficiency.

o Create and maintain SOPs, training modules, knowledge content, and deliver process training as a Subject Matter Expert.

o Conduct quality reviews, audits, and coaching sessions to support operational excellence.

o Analyse operational data, prepare management reports, and provide actionable insights.

o Effectively manage customer interactions across Voice, Email, and Chat while maintaining service quality and accuracy.

o Attend customer calls for 3-4 hours daily based on business requirements while maintaining a high-quality customer experience.





o Demonstrate robust communication and multitasking skills while effectively managing multiple systems, processes, and priorities.

o Ensure adherence to quality standards, process compliance, and a customer-centric approach.

What We're Looking For

✔ Bachelor’s degree in mechanical engineering with 5+ years of relevant experience in customer support and operations

✔ Ability to work independently with minimal supervision.

✔ Excellent customer service, communication, analytical, and problem-solving skills

✔ Experience handling customer and operational escalations

✔ High attention to detail, ownership mindset, and process compliance

✔ Passion for technology, digital tools, knowledge management, and continuous improvement

✔ Flexibility to work in a 24x7 support environment, including rotational evening/night shifts, weekends, and holidays as per business requirements.

? Interested candidates can share their profiles or reach out for further details.

📌 Specialist | Cummins CARE Operations (Pune)
🏢 Cummins India
📍 Pune