Position: Relationship Manager - Retail

Job ID: EQU/RM-R/1918086

Company: Equitas Small Finance Bank

Location: Inclusive Banking - SBL > West > Maharashtra > Pune > Kolhapur > Datta Nagar > Maharashtra > 9108 > Pandharpur

Posted On: 06 Nov 2026

End Date: 06 Dec 2026

Required Experience: 1 - 3 years

No. Of Openings: 1

External Title: Relationship Manager - Retail

Employment Type: Permanent

Employment Category: Field

Closing Date: 06 Dec 2026

Organisational Information

Entity: Equitas Small Finance Bank

Business Unit: Assets

Division/Function (SBU): Inclusive Banking - SBL

Department: Mortgages

Sub-Department: Business

Generic Role: Relationship Manager

External Title (Job Role): Relationship Manager - Retail

Division: Inclusive Banking - SBL

Zone: West

State: Maharashtra

Region: Pune

Area: Kolhapur

Cluster: Datta Nagar

PT Location: Maharashtra

Branch Code: 9108

Branch Name: Pandharpur

Skills

- Team Working
- Customer Focus
- Communication Skills

Highest Education: MBA

Working Language: Hindi, English, Marathi

Sales & Business Development

- Source current customers through direct sales, referrals, builders, DSAs, and channel partners.
- Achieve monthly, quarterly, and annual sales targets.
- Promote and sell retail loan products as per company guidelines.
- Develop and maintain a strong pipeline of prospective customers.

Customer Relationship Management

- Build and maintain long-term relationships with customers.
- Understand customer financial requirements and provide suitable solutions.
- Ensure high customer satisfaction through prompt service and regular follow-up.




- Handle customer queries and resolve issues efficiently.

Channel Management

- Establish relationships with builders, real estate agents, connectors, and channel partners.
- Conduct regular meetings with channel partners to generate business leads.
- Increase market penetration through networking and local market activities.

Loan Processing & Coordination

- Assist customers in completing loan application formalities.
- Coordinate with Credit, Operations, Legal, Technical, and Customer Service teams for smooth loan processing.
- Ensure timely submission of documents and follow-up for loan disbursement.

Portfolio Quality

- Ensure sourcing of quality customers with adherence to company policies.
- Maintain portfolio health by minimizing delinquency and default risks.
- Support collection activities when required.

Compliance & Documentation

- Ensure compliance with regulatory and company guidelines.
- Verify customer documents and maintain accurate records.
- Adhere to KYC, AML, and internal audit requirements.

Required Qualifications

- Graduate in any discipline (MBA preferred).
- 1-5 years of experience in Retail Banking, Housing Finance, NBFC, or Financial Services.
- Freshers with strong sales aptitude may be considered for entry-level positions.

Required Skills

- Strong sales and negotiation skills.
- Customer relationship management.
- Excellent communication and interpersonal skills.
- Market knowledge and networking ability.
- Problem-solving and analytical skills.
- Proficiency in MS Excel, Word, and CRM systems.
- Ability to work under target-driven environments.

📌 Skill (India)
🏢 Equitas Micro Finance India
📍 India