Service & Operation Manager

EQU/S-OM/1916884

Equitas Small Finance Bank

Branch Banking > Rest of India 2 > Karnataka > Karnataka > Hubli > Hubli > Karnataka > 3026 > Dharwad

Posted On: 05 Nov 2026

End Date: 05 Dec 2026

Required Experience: NA

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Basic Section

- No. Of Openings: 1
- External Title: Service &

• Operation Manager

- Employment Type: Permanent
- Employment Category: Office
- Closing Date: 05 Dec 2026

Organisational Section

- Entity: Equitas Small Finance Bank
- Business Unit: Liabilities
- Division/Function (SBU): Branch Banking
- Department: Branch Banking
- Sub-Department: Branch Banking
- Generic Role: Service &

• Operations Manager

- External Title (Job Role): Service &

• Operations Manager

- Division: Branch Banking
- Zone: Rest of India 2
- State: Karnataka
- Region: Karnataka
- Area: Hubli
- Cluster: Hubli
- PT Location: Karnataka
- Branch Code: 3026
- Branch Name: Dharwad

Skills

- Skill: (No data available)
- Highest Education: (No data available)
- Working Language: (No data available)

Role Category | Weightage Parameters | Parameter Weight % | Metro | Urban | SU | Rural | |-------------------------------------|---------------------------------------------------------------|---------------------|-------|-------|----|-------| | Service Operations Manager (MSS) | Service Quality | 15% | | | | | | | A/c Opening Success% (FTR) | | | | | | | | 90 % FTR in SA/CA, Process accounts with 100% FTR | | | | | | | | Needs curing under control | 7.5% | NA | NA | NA | NA | | Service Operations Manager (MSS) | Service Quality | 15% | | | | | | | Customer Onboarding and Engagement (Active: 60%, Primary:30% and PH - min 2 at M2 level) | 7.5% | NA | NA | NA | NA | | Service Operations Manager (MSS) | Quantitative Parameters | 20% | | | | | | | MoM CASA NTB (Nos) | 5% | 6 | 5 | 5 | 5 | | Service Operations Manager (MSS) | Quantitative Parameters | 20% | | | | | | | MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs) | 10% | 6 | 5 | 3 | 1.5 | | Service Operations Manager (MSS)



| Quantitative Parameters | 20% | | | | | | | LI + GI+ MF + Assets - Net Revenue in Rs lacs - Yearly Income | 5% | 2 | 1.8 | 1.5| 1.2 | | Service Operations Manager (MSS) | Portfolio Management | 10% | | | | | | | Deepening : 3% MoM TRV Growth in mapped accounts | 5% | NA | NA | NA | NA | | Service Operations Manager (MSS) | Portfolio Management | 10% | | | | | | | Mapped Book Coverage (Customer meetings for Mapped Book) | 5% | NA | NA | NA | NA | | Service Operations Manager (MSS) | Customer Satisfaction | 5% | | | | | | | Product Holding of Branch &

• Customer Testimonials | 5% | NA | NA | NA | NA | | Service Operations Manager (MSS) | Compliance and Controls | 50% | | | | | | | Audit Ratings: Branch Medium Risk or below | 20% | NA | NA | NA | NA | | | - Branch Medium Risk or below, Follow the process as process and keep all the records available for checking | | | | | | | | - Timely Revert and rectification of audit findings | | | | | | | Service Operations Manager (MSS) | Compliance and Controls | 50% | | | | | | | Ensuring Operational Instructions are followed as per bank guidelines (Exhaustive online BOM Checklist to be followed strictly) | 20% | NA | NA | NA | NA | | | Ageing of suspense accounts < 7 days, Monitoring of Suspense account to keep in control | | | | | | | | ATM &

• Vault EOD - CBR, To be updated on daily basis without error apart from Technical error | | | | | | | | BCP as per process | | | | | | | | Maintaining CRL within limits | | | | | | | | Exhaustive Checklist need to be complied in total | | | | | | | Service Operations Manager (MSS) | Compliance and Controls | 50% | | | | | | | Control on Clearing balances: | | | | | | | | To ensure all excess funds 10L and above transferred to HO (Applicable for Non-CTS centres Only) | 10% | NA | NA | NA | NA | | | * Timely submission of BRS | | | | | | | | For CTS locations &

• Non CTS Locations : Controls implemented in regard to Clearing as per Checklist like, OW clg checking / UV checks and other controls. NIL TOD entries and recoveries / Timely reverts and closure. | 10% | NA | NA | NA | NA |

📌 Skill (India)
🏢 Equitas Micro Finance India
📍 India