IT Engineer II – Site Reliability Engineer

Site Reliability Engineer, Microsoft Technology

3+ years,

Location: Mumbai(Seepz or Mahape)

Work Hours: IST Work Hours, Hybrid (on-call rotation)

Note: (The client will be based in the USA, so candidates must be willing to work PST / EST hours and be available outside U.S. business hours for critical issues.)

Role Summary:

The Site Reliability Engineer (SRE) will be a critical part of the IT operations team, focusing on ensuring the high availability, performance, and efficiency of our Microsoft Windows and Azure-based infrastructure and services. This role requires a deep understanding of both Windows server environments and Azure cloud services, with a strong emphasis on automation, scalability, and reliability engineering principles.

Key Responsibilities:

Technical Competencies

- Design, implement, and manage the infrastructure and services on Microsoft Windows and Azure platforms, ensuring their reliability, scalability, and performance.
- Develop and maintain automation scripts and tools to streamline operations and reduce manual efforts,

using PowerShell, Azure CLI, and other relevant technologies.
- Monitor system performance, troubleshoot issues, and conduct root cause analysis to prevent recurrence of incidents.
- Implement and manage disaster recovery and backup solutions, ensuring data integrity and availability.
- Collaborate with development teams to design and implement efficient, reliable, and scalable software deployments and configurations.
- Participate in the creation and enforcement of IT and security policies, procedures, and best practices to ensure compliance with industry standards and regulations.
- Stay up-to-date with the latest technologies and trends in the Microsoft Windows and Azure ecosystems and evaluate recent tools and technologies to improve service reliability and operational efficiency.

Cross Functional Support

- Optimize system performance proactively to surpass customer expectations and drive continuous innovation.
- Serve as the primary engineer for large-scale distributed applications, ensuring operational excellence.
- Facilitate collaboration with application teams for seamless deployment and scaling of services.
- Participate in the Engineering Operations team's on-call rotation, providing prompt resolution of critical issues.
- Engage in Severity 1 and 2 incident management and root cause analysis to maintain service stability.
- Deliver advanced technical support (Tier 3) directly to users and customers, enhancing user satisfaction.
- Coordinate with Technical Support, vendors,



and developers to efficiently resolve system issues.
- Collaborate with Network Engineers and Web Server Administrators to address and solve production environment challenges.
- Partner with Technical Writers to produce system diagrams and documentation, improving the effectiveness of troubleshooting processes.
- Tool Environment

Microsoft Windows Server, Microsoft Azure, PowerShell, Azure CLI, C# / .NET, Azure Monitor, System

Center, Azure Automation, PowerShell DSC, Azure DevOps (CI/CD), Puppet, Ansible, SQL Server,

ASP.NET, Linux.

Required Experience & Skills

Education / Experience

- Bachelor's degree in Computer Science or related field, or equivalent experience.
- 3+ years in a tech role, ideally within the Microsoft technology stack.
- Required: Proficiency in programming languages like C#, PowerShell, or .NET.

Skills / Abilities

- Proficient in Windows with Linux experience.
- Understanding of networking basics: HTTP, load balancers, IP addressing.
- Hands-on computer hardware experience.
- Skilled in configuration management or Infrastructure as Code, using tools like Puppet and Ansible.
- Proven ability to tackle challenges and deliver robust, maintainable systems.
- Excellent documentation skills, with a habit of documenting work in progress.

Key Competencies & Attributes
- Proficient in leveraging Windows and Azure metrics to inform data-driven decisions, balancing analytical rigor with the willingness to take calculated risks.
- Skilled in translating complex technical concepts into clear, user-friendly language.
- Proven leadership in a collaborative, matrixed environment, driving change and influencing core processes within the Microsoft tech space.
- Quick to grasp new concepts with a proactive, agile mindset, always seeking opportunities for innovation in the Windows and Azure domains.
- Forward-thinking, with a focus on future opportunities for improvement and innovation in the SRE landscape.
- Excellent communication skills, adept at leading and presenting complex Windows and Azure technical information to a variety of audiences.
- Ability to prioritize and execute tasks efficiently in high-pressure situations,



ensuring system reliability and performance under stress.
- Experience in leading diverse technical teams, establishing vision, strategy, and tactics to deliver results in the Microsoft technology ecosystem.
- Strong change management capabilities, adept at aligning and mobilizing team members and stakeholders in the fast-evolving SRE field.
- Preferred Qualifications
- Preferred: Knowledge of information security best practices in Microsoft environments.
- Windows Server management and administration.
- Networking in Azure (Virtual Networks, VPN, ExpressRoute).
- Performance tuning and monitoring in Microsoft environments (e.g., Azure Monitor, System Center).
- Automation with Microsoft tools (e.g., Azure Automation, PowerShell DSC).
- Experience with Azure DevOps for CI/CD pipelines.
- Experience in designing, deploying, and managing Azure services.
- Understanding of distributed systems within the Azure cloud architecture.
- Full-stack development with Microsoft technologies (e.g., SQL Server, ASP.NET).
- Operating Model & Working Requirements

Role Details

- Job Family: IT
- FLSA: Exempt
- Work Model: Hybrid National
- Reports to: Dir. Technology Infrastructure
- People Manager: No
- Manages other People Managers: No

Illustrative Essential Functions

- Office environment
- May require some travel up to 25%
- Extended periods viewing computer monitor
- On-Call Responsibilities
- Success Measures

Not specified in the source .
- Disclaimer

Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed are representative of the duties, knowledge, skills, and/or abilities required. Reasonable accommodations may be requested by employees with disabilities, to enable them to perform the essential functions. The Company is committed to engaging in an interactive dialogue with employees relating to reasonable accommodations.

This is intended to set forth the essential functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain an exhaustive inventory of all duties,

responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this at any time and to require employees to perform other tasks based on changes in circumstances or conditions of the Company’s business,

competitive considerations, or the work setting. This document is not an employment contract.

📌 Site Reliability Engineer (Mumbai)
🏢 TechClub
📍 Mumbai