Hi,

About Client

Hiring for One of Our Multinational Corporations!

Job Title: Service Level Manager

Qualification: Any graduate

Relevant Experience:5-8 years

Must-Have Skills (Mandatory): 58 years of IT operations or managed services experience, with at least 3 years in a Service Level Management or operational reporting role.

Demonstrated experience producing governance-ready SLA performance reports for senior client and leadership stakeholders.

¢ Experience working across multi-tower infrastructure environments with multiple SLA domains.

¢ Track record of identifying SLA breach risks and driving timely remediation through cross-functional coordination.

¢ ITSM dashboard - SNOW or equivalent

¢ SLA/KPI reporting

¢ MBR/QBR - Deck building

¢ Trend analysis

Location: Bangalore and Gurgaon

Budget-14 LPA

Job Type: Permanent





Notice period:serving/immediate/30 days

Mode of Interview: virtual

Mode of Work: Hybrid

IF YOU ARE INTERESTED, THEN SHARE THE FOLLOWING DETAILS (MANDATORY):

1. UPDATED CV

2. CURRENT COMPANY WITH DESIGNATION
3. FULL NAME AS PER AADHAR CARD

4. CONTACT NO

5. EMAIL ID

6. CURRENT LOCATION

7. PREFERRED LOCATION

8. CURRENT CTC

9. EXPECTED CTC
10. OFFICIAL NOTICE PERIOD/LAST WORKING DAY

11. NUMBER OF COMPANIES WORKED

12. OFFERS IF ANY
13. FULL TIME EDUCATION

14. EXPERIENCE

15. Nirjala

16. Staffing Analyst (IT Recruiter)
17. Black and White Business Solutions Pvt. Ltd.
18. Bangalore, Karnataka, INDIA.
19. [email protected] | www.blackwhite.in
20. (phone hidden)

📌 Service Level Manager (Bengaluru)
🏢 Black And White Business Solutions
📍 Bengaluru