Service Excellence Executive/Sr. Executive (Lucknow)

Service Excellence Executive/Sr. Executive (Lucknow)

09 Nov
|
Apollo Hospitals
|
Lucknow

09 Nov

Apollo Hospitals

Lucknow

Roles and Responsibilities

- Manage customer feedback through various channels (email, chat, social media) to ensure timely resolution of issues.

- Develop and implement strategies to improve customer satisfaction ratings by analyzing feedback data.

- Collaborate with internal teams (sales, marketing, operations) to resolve complex customer complaints and improve overall service quality.

- Conduct regular audits to identify areas for improvement in customer engagement processes.

- Provide training sessions on customer experience best practices to team members.

📌 Service Excellence Executive/Sr. Executive (Lucknow)
🏢 Apollo Hospitals
📍 Lucknow

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