Why Choose Balbhas?

Join a team that's transforming how businesses understand and leverage their data. We're not just building analytics solutions — we're shaping the future of digital intelligence.

Competitive Salary

Industry-leading compensation packages with performance bonuses and equity options.

Flexible Work

Remote-first culture with flexible hours and modern collaborative workspaces.

Learning & Development

Continuous learning opportunities with training budgets and conference attendance.

Health & Wellness

Comprehensive health insurance, wellness programs, and mental health support.

Team Culture

Collaborative environment with team building events and inclusive culture initiatives.

Work-Life Balance

Generous PTO policy, sabbatical opportunities, and family-friendly benefits.

Service Desk Engineer (BLR and CBE)

Full-time

Bangalore and Coimbatore

0.0+ years

Budget for Coimabtore - 16k Take Home Budget for Bangalore - 25k Take Home Key Responsibilities Provide L1 technical support to end users through phone, email, chat, and ticketing tools. Log, categorize, prioritize, and assign incidents and service requests in the ITSM tool.

Perform basic troubleshooting for: Windows operating systems Laptop/Desktop issues Network and connectivity issues VPN and remote access Email and Microsoft Office applications Printer and peripheral issues Password and account-related issues Follow defined Incident Management and Service Request Management processes. Monitor assigned tickets and ensure timely resolution within agreed SLA timelines. Escalate unresolved or complex issues to the appropriate L2/L3 support teams.

Maintain accurate ticket documentation, troubleshooting steps, and resolution details. Follow standard operating procedures, knowledge articles, and troubleshooting guides. Perform user verification and basic issue diagnosis before escalating tickets.

Coordinate with infrastructure, application, network, security,



and onsite support teams whenever required. Maintain professional communication with users and provide regular updates on ticket status. Support user onboarding/offboarding activities as required.

Assist with basic asset verification, asset allocation, and asset-related service requests. Participate in shift handovers and ensure proper communication of pending and critical tickets. Adhere to information security, data protection, and organizational policies.

Contribute to Knowledge Base updates and continuous improvement of Service Desk processes.

Required Skills Technical Skills Basic knowledge of Windows OS and desktop troubleshooting. Basic understanding of computer hardware and peripherals. Basic knowledge of LAN, WAN, TCP/IP, DNS, DHCP, and VPN concepts. Basic understanding of Microsoft Office / Microsoft 365 applications. Familiarity with ITSM / ticketing tools is an added advantage. Basic understanding of Incident, Service Request, and Problem Management.

Soft Skills

Good verbal and written communication skills. Strong customer-service orientation. Good listening and problem-solving abilities. Willingness to work in rotational shifts and 24x7 environments. Ability to work effectively in a team. Positive time-management and multitasking skills. Positive attitude and willingness to learn new technologies. Ability to remain calm and professional while handling user issues.

Educational Qualification

Any degree / Diploma in Computer Science, Information Technology, Computer Applications, Electronics, or related disciplines. Fresh graduates with good technical aptitude are encouraged to apply.

Our Culture & Values

Innovation First

We encourage creative thinking and bold ideas that push the boundaries of what's possible in analytics.

Team-oriented Excellence

Our diverse teams work together to solve complex challenges and deliver exceptional results for our clients.

Continuous Growth

We invest in our people's development and provide opportunities to learn, grow, and advance their careers.

📌 Service Desk Engineer (BLR and CBE) (Bengaluru)
🏢 Balbhas Business Sysnomics
📍 Bengaluru