We are looking for a responsible and technically oriented Service Coordinator with a Diploma in Electronics to manage customer service requests, coordinate with field service technicians, and ensure timely resolution of service complaints related to solar systems and electronic products.
Key Responsibilities
- Handle incoming customer complaints and service requests.
- Coordinate with customers regarding service issues and requirements.
- Schedule and coordinate site visits with service technicians.
- Follow up with technicians regarding pending service complaints.
- Maintain daily service records and complaint registers.
- Monitor service requests from registration to closure.
- Communicate service updates and resolutions to customers.
- Coordinate with the technical and project teams for effective service support.
- Identify and escalate technical issues to the concerned service engineer.
- Prepare daily and monthly service reports.
- Ensure timely complaint resolution and customer satisfaction.
Educational Qualification
- Diploma in Electronics / Electronics and Communication Engineering (ECE).
- Freshers and experienced candidates can apply.
Required Skills
- Basic knowledge of electrical and electronic systems.
- Basic understanding of solar panels, inverters, and batteries will be an advantage.
- Good communication and customer-handling skills.
- Good coordination and follow-up abilities.
- Basic computer knowledge (MS Excel, Word, and Email).
- Problem-solving and time-management skills.
- Ability to coordinate with customers and technical teams.
Preferred Candidate
- Candidates interested in technical service coordination.
- Candidates with a positive attitude and willingness to learn.
- Ability to handle multiple service requests efficiently.
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits
- Cell phone reimbursement
- Versatile schedule
- Provident Fund
Work Location: In person
📌 Service Coordinator (Thrissur)
🏢 ECOSPHERE POWER SOLUTIONS PVT.LTD.
📍 Thrissur
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