The CoinDCX Journey: Building the Future of Finance: At CoinDCX, our mission is explicit - to make crypto and blockchain accessible to every Indian and enable them to participate in the future of finance. As India’s first crypto unicorn valued at $2.45B, we are reshaping the financial ecosystem by building safe, transparent, and scalable products that power adoption at scale. We believe that change starts together.

It begins with bold ideas, relentless execution and people who want to build what’s next. If you’re driven by purpose and thrive in environments where your work defines the next chapter of an industry, you’ll feel right at home here.

About This Role: You will lead the pod that decides whether a user's worst moment on our platform becomes a reason to leave or a reason to trust us more. A stuck withdrawal handled well builds more trust than any feature launch. You will own the full support journey, from the moment a user hits a failure to the moment they confirm it is fixed, along with the metrics that measure it.

Your job is to build the measurement that doesn't exist yet, set the pod's goals on real numbers, and ship the structural bets: help attached to the failure, context that travels from entry to agent, and routing by stakes instead of queue order. You’ll Excel in This Role If You:

5+ years of Product Management, including leading a product area end to end (goals, roadmap, delivery) Fluent in building and working with AI-powered products and LLMs Data-first : has defined metrics from scratch, not just read dashboards Drives work across teams without direct authority (Support Ops, other product pods)Big plus:

Customer Support product experience (ticketing, routing, SLAs, agent tooling) Fintech,



payments or crypto background What You’ll Do:

Drive action throughout the organization to get products to market Collaborate with people across the company to advance our team’s products. Support others in the advancement of their products as well Keep track of the health and success of our products by listening to customers as well as to other CoinDCX colleagues Watch the numbers and be data-driven in your approach. Drive the creation of new insights by using our talented data team Evaluate new product opportunities and bring forward proposals for improvement Develop product documentation including specifications, wireframes, and process flow Provide insight to stakeholders on the product and market Manage all aspects of in-life products, including customer feedback, requirements, and issues You'll Know You're Winning When:

Partner with business and support function heads on the full employee lifecycle: onboarding, transfers, offboarding and day-to-day employee queries.

Managers in your business units see you as their first call on people matters, and bring you in early.

Employee relations cases you handle are documented, handled fairly and closed within agreed timelines.

Performance cycles and routine HR processes have run on time in your teams, with action plans that managers are following up on.





You have identified the top 2–3 reasons people leave your teams, and have actions underway that are moving attrition in the right direction.

Employee records and HR reports for your teams are accurate and ready when the business asks for them.

Perks That Empower You

Our benefits are designed to make a lasting impact on your life, giving you the freedom to create a work-life balance that truly suits you.

Design Your Own Benefit: Tailor your perk package to fit your unique needs. Whether you’re eyeing a new gadget or welcoming a furry friend into your life, our flexible benefits ensure that you can prioritize what matters most to you.

Unlimited Wellness Leaves: We believe in the power of well-being. Take the time you need to recharge, knowing that your health is our priority. With unlimited wellness leaves, you can return refreshed, ready to build and grow.

Mental Wellness Support: Your mental health is as important as your professional growth. Benefit from access to health experts, free counseling sessions, monthly wellness workshops, and regular team outings, all designed to help you stay balanced and connected.

Bi-Weekly Learning Sessions: These sessions are more than just updates—they’re opportunities to fuel your growth. Stay ahead with the latest industry knowledge, sharpen your skills, and accelerate your career in an ever-evolving landscape.

You Ready To Build Whats

Next? If you’re looking for a role that gives you direct access to high-stakes decisions, deep impact and a chance to build the future of finance, this is it. Join CoinDCX and help us make crypto accessible to every Indian, together.

📌 Senior Product Manager (Bengaluru)
🏢 Coindcx
📍 Bengaluru