Hiring for Raptor CX — via Flexiple, the recruiting partner on this role.

About Company

Raptor CX is a consulting and services firm helping enterprises modernise customer engagement through contact-centre strategy, solution architecture, implementation and continuous optimisation. Its work spans enterprise SaaS, CCaaS and AI-enabled customer-experience transformation for global clients.

Job Roles & Responsibilities

- Lead discovery and solution delivery for SaaS customer-experience engagements, translating business needs into practical product and implementation actions.
- Coordinate client, product and technical stakeholders across requirements, demonstrations, documentation, configuration, testing and delivery follow-through.
- Communicate fluently in Italian or German in spoken and written client settings while owning commitments, risks and next steps.
- Use delivery feedback and platform constraints to improve solution quality and customer outcomes.

Ideal Candidate Profile

- At least two years of relevant experience delivering SaaS technology solutions.




- Full spoken and written fluency in either Italian or German for skilled client communication.
- Based in India and comfortable working remotely with distributed stakeholders.
- CCaaS delivery experience, particularly Genesys or NICE, is preferred; strong general SaaS delivery remains eligible.
- Evidence of personally owning requirements, implementation actions and measurable delivery outcomes.

Hiring Process

- Internal HM Review covers eligibility, language evidence, relevant delivery depth and India-based remote-work fit.
- The Flexiple Interview focuses on client communication, structured problem-solving, personal ownership and concrete delivery outcomes.
- Profile shortlisting by client.

What We Offer

- A remote India-based opportunity working on international SaaS and customer-experience programmes.
- Exposure to enterprise clients, cross-functional implementation teams and AI-enabled CX transformation.
- Scope to deepen CCaaS expertise while owning visible client and delivery outcomes.

Originally posted on: 17 Sept 2026

📌 Senior Product Consultant (India)
🏢 Flexiple
📍 India