Company Description AstenOrtho™, founded in 2014, is a leading super-speciality orthopaedic hospital based in Calicut (Kozhikode), Kerala, India. The hospital focuses exclusively on bone and joint care, offering expert-level treatment and specialized services that address key patient needs in orthopaedics. As a pioneer of the super-speciality hospital concept in orthopaedics in Kerala, AstenOrtho™ is committed to maintaining high standards in clinical practice, healthcare quality, and patient experience.

The NABH-certified facility spans over 33,000 sq. ft. and is among the few orthopaedic hospitals in South India with fully automated robotic surgery capabilities. In its first decade, the hospital has touched more than 250,000 lives, performed over 10,000 major orthopaedic surgeries, and continues to build on its strong track record in knee, hip, and robotic surgeries.

Role Description The Senior Operations Executive role is a full-time, on-site position based at AstenOrtho™ in Kozhikode. The individual in this role will oversee day-to-day hospital operations, ensuring smooth coordination between clinical, administrative, and support functions.

Responsibilities include monitoring operational workflows, optimizing resource utilization, supporting patient flow management, and implementing process improvements to enhance efficiency and service quality.

The Senior Operations

Executive will collaborate with medical and non-medical teams, track key performance indicators, assist in compliance with regulatory and accreditation standards, and contribute to strategic planning initiatives.



This role requires hands-on involvement in resolving operational issues, maintaining high patient experience standards, and supporting senior leadership in executing operational priorities.

Qualifications

- Candidates should possess strong Operations and Operations Management skills to oversee hospital processes and drive continuous improvement.
- Supervise daily Front Office activities, including patient registration, appointments, enquiries, and patient guidance.
- Ensure smooth patient flow and minimize waiting time.
- Coordinate with OP, IP, Emergency, Billing, Insurance, and other departments.
- Handle patient concerns and escalate unresolved complaints.
- Candidates should possess solid Analytical Skills to interpret data, monitor performance metrics, and support data-driven decision-making.
- Candidates should possess excellent Communication and Interpersonal Skills to collaborate effectively with medical staff, administrative teams, and patients.
- Experience in healthcare operations, hospital administration, or related service industries is highly beneficial.
- Bachelor’s degree in Hospital Administration, Business Management, Healthcare Management, or a related field; a master’s degree is an advantage.
- Proven ability to manage multiple priorities, lead cross-functional initiatives, and work in a quick-paced clinical environment.
- Knowledge of healthcare quality standards, accreditation requirements (e.g., NABH), and basic regulatory compliance is desirable.
- Strong organizational skills, attention to detail, and proficiency with productivity and reporting tools.

📌 Senior Operations Executive (Kozhikode)
🏢 AstenOrtho
📍 Kozhikode