- Lead a team of analysts to deliver consistent and high-quality actionable insight
- Build and maintain strong relationships with senior client stakeholders
- Coach, develop and inspire team to develop careers and drive innovative approaches to client briefs
- Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.
- Proactively share and exchange best practice and industry knowledge across NIQ-GFK internal teams
- Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
- Entrusted to deliver flawless research and analytics to our clients.
- Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue
- Have a solid working knowledge of the client business priorities and the role we can play in supporting these goals
- Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.
You are a high-performing individual thriving in ensuring high client centricity & customer satisfaction.
You know how to take care of client requirements & develop long-lasting client relationships. Awareness of the market landscape, our CMI products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow.
Qualifications
We are looking for people with:
- Graduate or Postgraduate with minimum 8 years of experience in market research industry/ consumer insights or relevant experience
- Experience in client sales and account management (for public sector clients)
- Experience working with FMCG/CPG clients or accounts is preferred.
- Proven experience in quantitative market research and a strong background in the relevant industry
- Customer-centric mindset
- Awareness of data analytics industry, business model, products, services and solutions like Brand Health, Segmentation, Usage & Attitude, Customer Experience & Shopper solutions etc.
- Excellent time management and prioritization skills with a proven track record of delivering projects on time
- Good at building relationships, internally and with clients
- Strong verbal and written communication skills
- Experience of working in an analytical environment
- Coaching or managerial experience
- A positive and creative approach to problem solving
- Excellent presentation skills
- Capable of leveraging tools such as Microsoft Excel and PowerPoint