We are seeking a highly organized and proactive Senior Key Accounts Executive to own the end-to-end journey of our most vital clients. In this role, you will be the primary point of contact for key accounts, ensuring seamless order processing, guaranteeing On-Time In-Full (OTIF) deliveries, and managing the complete payment cycle.
Key Responsibilities
- Account Leadership: Act as the dedicated advisor and primary contact for key accounts, building strong relationships and resolving escalations swiftly.
- Order & OTIF Management: Oversee end-to-end order processing. Coordinate with Supply Chain and Logistics to guarantee 100% On-Time In-Full (OTIF) dispatches and provide proactive status updates to clients.
- Lifecycle & Payment Ownership: Manage the complete order-to-cash cycle. Ensure accurate invoicing, track outstanding dues, and follow up consistently to secure payments within agreed credit terms.
- Proactive Sales Cycles:
Track customer purchasing patterns and initiate timed follow-ups before inventory depletes to secure repeat orders and drive account growth.
Qualifications
- 2-4 years of experience in Key Account Management, Sales Operations, or a similar B2B client-facing role.
- Proven track record of hitting OTIF targets and successfully managing payment collection cycles.
- Solid cross-functional collaboration skills, particularly with Purchase and Finance teams.
- Hands-on experience with CRM software and ERP systems for order and financial tracking.
- Exceptional communication, negotiation, and analytical skills.
Pay: ₹15,000.00 - ₹22,000.00 per month
Application Question(s)
- Which ERP and CRM systems have you used for order processing and payment tracking?
[a] SAP / Oracle / Microsoft Dynamics [b] Salesforce / HubSpot / Zoho