A Senior Holiday Operation Executive is responsible for managing and supervising the backend operations of holiday packages to ensure smooth execution. The role involves coordinating with vendors and internal teams, preparing and reviewing itineraries, managing documentation, monitoring operational processes, handling escalations, and ensuring quality and accuracy in all operational activities. The executive also supports junior team members, improves workflows, and ensures that company standards and timelines are met.
Key Responsibilities:
- Oversee end-to-end holiday operations (backend)
- Coordinate with vendors, hotels, transport partners, and internal teams
- Review itineraries and operational documents for accuracy
- Manage day-to-day operational issues and escalations
- Support and guide junior operations staff
- Ensure timely execution of holiday packages
Requirements:
- Strong experience in holiday operations within the travel industry
- Positive coordination, organizational, and problem-solving skills
- Ability to handle multiple tasks and meet deadlines