About Nua

Nua is a digital-first, omnichannel brand reimagining women’s wellness with the full attention it’s always deserved – instead of the superficial solutions it’s typically received. We serve nearly 20 lakh women and girls each month with Zero Irritation period care, maternity care, skincare, everyday intimate care, and digital tools like our Period Tracker and SecretKeeper chat.

With a thriving D2C business, we are also the second-largest women’s wellness brand on most Indian e-commerce and quick commerce platforms.

Since 2017, we have innovated around the neglected, overlooked frictions women and girls face in their wellness journeys – the irritations they’ve learned to manage quietly, the problems that others dismiss as ‘just part of being a woman.’ Our guiding philosophy is “Thought Around You,” to ensure we develop wellness products that truly ease your cycle, body, feelings, and life.

Founded in 2017, Nua is fast-growing and profitable, powered by a hardworking, supportive, and diverse team that always puts customers first. If you enjoy a fast-paced setting, if creative and collaborative problem-solving excites you, and if you’re looking for an opportunity to own true impact, Nua might be the place for you!

About the Role:

We are looking for a highly driven and detail oriented Senior Executive – B2C Logistics Operations who will own day to day last mile delivery performance, drive courier partner accountability, and proactively solve for customer experience gaps.

This role requires a hands-on operator with strong analytical capabilities, who can work in a fast paced startup environment, take independent decisions, and continuously optimize logistics performance.

Key Responsibilities:





1.Last Mile Operations Management:

- Own end to end B2C shipment lifecycle from dispatch to delivery.
- Monitor daily shipment performance across courier partners (EDD adherence, first attempt success, NDR rates).
- Ensure timely first delivery attempts, especially for shipments nearing or breaching EDD.
- Drive courier partner follow ups for delayed, stuck, or exception shipments.

2.Exception Handling & Escalation Management

- Act as the single point of contact for Customer Experience (CX) team for all logistics related issues.
- Resolve high priority escalations (EDD breaches, no attempt cases, lost shipments) with urgency.
- Ensure closure of escalations within defined SLAs.
- Build SOPs to reduce recurring issues.

3.Performance Monitoring & Analytics a. Track and improve key metrics:

- EDD adherence.
- First Attempt Success Rate.
- RTO % .
- Delivery TAT.

b.Conduct lane wise analysis to identify bottlenecks and cost inefficiencies. c.Perform RTO analysis (geography, courier performance) and recommend corrective actions.

Key Skills & Competencies

- Strong analytical mindset with proficiency in Excel / Google Sheets.
- High ownership and accountability ability to operate independently.
- Excellent problem solving and stakeholder management skills.
- Strong follow up and negotiation skills with external partners.
- Ability to thrive in a fast paced, startup environment.
- Detail oriented with a bias for action.

Preferred Qualifications:

- 3–6 years of experience in B2C logistics / last mile operations / supply chain.
- Experience working with logistics aggregators (ClickPost, Shiprocket, etc.).
- Prior experience in D2C / e-commerce / startup ecosystem preferred.

📌 Senior Executive –C Logistics Operations (Mumbai)
🏢 Nua
📍 Mumbai