Standard for all Tracks o 5 years of experience in Windows Administration Networking Performance Tuning Patch Management Windows Upgrades into production environment including customer facing or customer support roles o Need to be versatile to work in shifts following US holiday calendar Majority work time will be EST time zoneSoft Skills oLeadership handle technically challenging and politically sensitive customer situations oStrong communications skills Excellent spoken and written English communication oEffective polished interaction with customer to gather information quickly explain customer responsibilities in resolving issue communicate next steps and status and inspire confidence o The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues directly supports customers through telephone email and chat services as applicable o Demonstrable troubleshooting skills o Crossteam collaboration
Technical Skills
Networking NET o CCNACCNP Certified o TCPIP communications o DNS o Access to file shares SMB o Access to file shares DFS namespace o Dynamic Host Configuration Protocol DHCP o Wireless networking and 8021X authentication o Remote access DirectAccess o Sitetosite VPN connectivity issues o Remote access VPN RRAS and CMAK o Distributed File System DFS maintenance and design o Active Directory Federation Services ADFS infrastructure management o Directory integration with Microsoft Azure via Azure AD Connect o Multiforest management within the Active Directory as well as dealing with oneway and two way trust relationships and ADFS o Active Directory restructuring and object migration o Group Policy design management and troubleshooting o Active Directory replication topologies including Site SiteLinks and Bridgehead Servers o DNS Server management including DNS zone migration design and configuration o DHCP Server management and IP address management