Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

• Boarding of all residential mortgage loan types including fixed-rate, adjustable-rate, and government-backed loans.

- Processing of construction loan rollovers and extensions, including updating loan terms, verifying completion milestones, and coordinating with internal departments to ensure smooth transition to permanent financing.
- Boarding of HELOCs and consumer instalment loans. Tasks include verifying loan documentation, setting up draw periods, and ensuring accurate system input for repayment terms.
- Posting payments from suspense accounts based on daily reports.



Includes researching unapplied funds, resolving discrepancies, and ensuring accurate application to borrower accounts.
- Reviewing outliers from escrow trial analysis reports to identify and resolve discrepancies in projected tax and insurance payments. Tasks include identifying root causes, coordinating with vendors, and initiating corrective actions.
- Balancing and confirming accuracy of tax payments made to vendors. Includes reconciliation of payment files, vendor communication, and resolution of payment discrepancies.
- Processing Notices of Renewal (NOR) for insurance policies nearing expiration. Includes verifying coverage, updating records, and communicating with borrowers and insurance providers.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or related field preferred.
- 2+ years of experience in U.S. loan servicing, escrow, mortgage operations, or related financial services.
- Experience with loan servicing systems, escrow management platforms, and Microsoft Office• Familiarity with investor guidelines, MERS reporting requirements, and state/federal mortgage servicing regulations.
- Ability to calculate and reconcile property taxes, insurance premiums, PMI, and escrow balances.
- Strong analytical and problem solving skills with good attention to detail • Excellent verbal and written communication skills• Ability to work in a fast-paced, detail-oriented setting.

📌 Senior Associate - Operations (Visakhapatnam)
🏢 Wns Global Services
📍 Visakhapatnam