Senior AI & Zoho Automation Engineer

Company: TLG Global

Location: Remote - India only

Employment type: Full-time

Experience: 5-10 years

Salary: INR 14-18 lakh per annum

About the role

TLG Global is seeking a hands-on Senior AI & Zoho Automation Engineer to lead the configuration, integration, and automation of our business systems.

Your mission will be to make Zoho a connected operating platform for the business and develop practical AI agents that help departments work more efficiently. You will work directly with management and departmental teams to understand their processes, identify repetitive work, and implement secure, measurable improvements.

This is an implementation role, not solely an advisory position. You will be expected to design, build, test, deploy, document, and maintain the systems you introduce.

Key responsibilities

Configure and improve our Zoho ecosystem

Audit existing applications, configurations, data, permissions, and workflows.

Configure and connect relevant applications, including Zoho CRM, Books, Projects, Desk, Mail, and other tools used by the business.

Build custom modules, approval processes, assignment rules, dashboards, and reports.

Develop custom functions and integrations using Deluge, Zoho APIs, and webhooks.

Improve data quality and prevent duplicate or inconsistent records.

Build and deploy AI agents

Develop AI assistants for clearly defined departmental tasks.

Connect agents to approved company documents, knowledge bases, and business systems.

Enable agents to retrieve information, prepare drafts, recommend actions, and execute authorized tasks.

Evaluate Zoho-native AI capabilities and external AI platforms based on business needs, availability, security, and cost.

Establish clear boundaries, approval requirements, and escalation paths.

Automate departmental workflows

Map existing processes with department heads and identify bottlenecks.

Prioritize opportunities based on time saved, business value, implementation effort, and risk.

Build cross-department workflows covering sales, customer service, finance administration, HR administration, project management, and operations, as applicable.

Use standard workflow automation where predictable rules are sufficient, and AI where interpretation or unstructured information adds value.

Integrate systems

Connect Zoho applications with approved communication platforms, meeting tools, websites, document repositories, and other business software.

Develop integrations using APIs, webhooks, and suitable automation platforms.





Implement monitoring, error handling, retries, and controls against duplicate actions.

Maintain security and reliability

Apply appropriate permissions and secure management of credentials.

Keep logs of automated actions and document system changes.

Require human approval for sensitive actions, including payments, contractual commitments, employment decisions, and high-impact external communications.

Test changes before production deployment and maintain recovery procedures.

Coordinate privacy and GDPR requirements with the company’s designated advisers.

Train teams and measure results

Create clear operating guides and technical documentation.

Train employees to use the new workflows and AI assistants.

Track adoption, processing time, automation failures, operating costs, and measurable business outcomes.

Continuously maintain and improve deployed systems.

These responsibilities reflect the combination of Zoho configuration, integrations, operational automation, and production safeguards found in comparable implementation roles. Zoho’s own agent documentation also emphasizes connected APIs, authenticated access, knowledge bases, instructions, and guardrails—not just chatbot prompts.[1][2][3]

Required experience and skills

Demonstrated hands-on experience implementing and customizing Zoho applications beyond basic administration.

Strong Deluge scripting skills and experience with Zoho APIs.

Experience with REST APIs, OAuth, webhooks, JSON, and data synchronization.

Practical proficiency in Python or JavaScript/TypeScript.

Experience deploying AI-powered workflows or agents used in real business operations.

Ability to connect AI tools to company knowledge and business systems, with appropriate access controls.

Experience testing AI outputs, diagnosing failures, and monitoring integrations.

Strong business-process analysis and problem-solving skills.

Ability to explain technical decisions clearly to nontechnical stakeholders.

Strong written and spoken English.

Candidates should provide evidence of systems they personally built and maintained. Comparable roles explicitly seek production experience, documentation,



monitoring, and an ability to explain limitations—not just successful demonstrations.[1]

Preferred qualifications

Experience with Zoho Creator, Flow, Analytics, and Zia/Zoho AI agents.

Experience with an automation platform such as n8n, Make, or Zapier.

Experience implementing searchable internal knowledge bases and document-processing workflows.

Experience supporting multiple departments or companies.

Relevant Zoho certifications.

Portuguese language skills, if helpful for the teams this person will support.

Examples of projects you may deliver

Sales: Capture and qualify inquiries, update CRM records, assign leads, and prepare follow-up drafts.

Meetings: Turn approved meeting transcripts into summaries, assigned tasks, and tracked follow-ups.

Customer service: Classify requests, retrieve relevant knowledge, draft responses, and escalate exceptions.

Finance administration: Extract invoice information, check required fields, route approvals, and prepare receivables reminders.

Projects and operations: Track milestones, flag overdue actions, and prepare project-status summaries.

HR administration: Answer questions from approved policies and coordinate onboarding checklists.

Management reporting: Produce scheduled summaries of agreed KPIs, exceptions, and pending decisions.

These are proposed use cases to prioritize after reviewing TLG Global’s actual processes, permissions, and data.

Expected outcomes in the first 90 days

Days 1–30: Audit the current environment, map priority processes, identify risks, and agree on a phased implementation roadmap.

Days 31–60: Deploy one or two high-value pilot workflows with testing, documentation, monitoring, and human-review controls.

Days 61–90: Stabilize successful pilots, train relevant staff, measure outcomes, and begin the next prioritized workflows.

Success will be measured by reliable adoption and demonstrable improvements—not simply the number of agents created.

How to apply

Please submit

Your CV or professional profile.

Two examples of Zoho implementations you personally delivered.

At least one AI-agent or AI-automation project you built.

A short explanation of your contribution, the technologies used, and the measurable result.

Your availability, location, and compensation expectations.

Shortlisted candidates may be invited to demonstrate a previous system and complete a limited, paid practical exercise using test data.

Apply: https://wellfound.com/l/2CPR9w

📌 Senior AI & Zoho Automation Engineer (India)
🏢 TLG Global
📍 India